Service Policy
Owners of Solutions With Innovation products may
request a return of the product, or any part of the product
for complete rebuilding or replacement. Units will be
rebuilt or replaced promptly. Products returned under
the SWI Service Policy must be returned by prepaid
transportation. Solutions With Innovation will repair or
replace the product at no cost to the purchaser (or owner)
other than transportation if:
1 Returned within the warranty period; and
2 Factory Inspection nds the cause of the claim to be
covered under the warranty.
If the problem is due to circumstances beyond Solutions
With Innovation’s liability, or is NOT covered by the
warranty, there will be charges for labor in addition to the
parts required to rebuild or replace the equipment.
In rare cases, it may be expedient to ship replacement parts;
or in extreme cases, an entire product before the damaged
product is returned. If a quick replacement service is
necessary, notify the manufacturer of the damaged product’s
model and serial number. In such cases, credit for the
returned materials will be determined on the applicability
of the warranty.
No claims for misapplication, labor, direct or consequential
damage will be allowed.
Return Material Procedure
In order to efciently process any returned materials, it is
essential that a Return Material Authorization (RMA) number
be obtained from the manufacturer prior to an item’s return.
RMA’s can be issued through local representatives, or by
contacting the factory directly.
Please supply the following information:
1 The Company’s Name
2 Description of the Material
3 Product Serial Number
4 Reason for Return
5 Product’s Application
Used units must be properly cleaned in accordance with
OSHA standards before it is returned to the manufacturer.
A Material Safety Data Sheet (MSDS) must accompany units
or materials that were used in any type of media. All return
shipments to the factory must be by done via prepaid
transportation. All product replacements will be shipped
F.O.B. manufacturer.
ASSURED QUALITY & SERVICE COST LESS
BULLETIN: IS-9199.2
EFFECTIVE: 1/15