TabTimer Careousel MK3/11 - Page 11

11
Pharmacy lling:
Many pharmacies will ll TabTimer® dispensers.
The device meets the requirements of the Quality Care Pharmacy Program (QCPP)*.
For the suggested Standard Operang Procedure for pharmacy lling of the
MK3/11 dispenser, ask your pharmacist to contact
TabTimer® .
The new Pharmacy Filler tray is now available for
easier Pharmacy lling of dispenser trays.
Ask your Pharmacist to contact TabTimer® on 1300 822 846.
COMMONLY REPORTED ISSUES
‘I have just received my new dispenser but it is locked and there is no key.’
The unit is not locked but there is a knack to open (see Figure 2.) the key is inside.
‘The alarm sound/light has stopped working.’
Check the sound / light sengs – they may have been inadvertently set to ‘00’
‘The dispenser alarmed during the night when it should not have’.
Check the sengs, usually it has been incorrectly programmed to p.m. instead of a.m.
Set to 24 hour clock to avoid this happening.
‘The dispenser didn’t allow for the clocks going back/forward.’
The date needs to be programmed into the unit. Check DLS is set to ‘01’.
‘The unit is not rotang.’
Check that there is no obstrucon; check the baery level, check it is programmed correctly.
Use the TEST funcon in Menu B.
‘The compartments are too small I can’t get my ngers in to get the pills out, also the
alarm does not stop ringing.’
The pills should be pped out into the hand, which also stops the alarm ringing.
‘There is an intermient alarm sound and ‘ERROR’ is indicated on the screen.’
If the dispenser has been unable to rotate due to an obstrucon it will show ‘ERROR’ on the display
and emit the error alarm. This is a intermient sound with a longer interval ( 30 seconds) compared to
the normal ‘dispensing’ alarm interval. To stop alarm, take a baery out and then replace it.
Clear the obstrucon. If the ERROR message connues there may be another fault in which case
contact TabTimer® for inspecon.
‘The tray is rotang slowly.’
Check the baery level and replace if necessary. (Note- Do not use rechargeable baeries, they do not
have sucient power for extended use).
‘I have dropped the dispenser, should I send it back for checking?’
Use the TEST funcon in menu B. If all is operang sasfactorily then it is probably operang
normally. For extra reassurance reset the alarms and actually watch/listen to the rotaon.
‘If I take the baeries out will I have to reset all the alarms again?’
No, the alarm sengs are retained, only the clock would need to be reset if the baeries are not
replaced immediately.
‘The dispenser is not working and ‘TILTED’ is displayed?’
Dispenser has been le upside down at the dosage me and all of the AFTER me.
See FAULT HANDLING p.8.