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TACK GPS - User Manual

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Tack GPS User Manual
How to set up your Tack GPS & GPS Plus
devices on OurSphere app
BETA Version
2.2.2
Singapore
FEB 2024
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Summary

Setting Up OurSphere Account

Set Up Your OurSphere Account

Guides users through creating a new account or logging in.

Complete OurSphere Account Setup

Details adding a profile photo and granting necessary app permissions.

Adding a Tack GPS Device to OurSphere

Adding a Tack GPS Device

Introduces methods for adding Tack GPS devices via QR code or guest access.

Adding New Devices via QR Code

Step-by-step instructions for adding devices using a QR code.

Adding Other Devices via Guest Access Code

Step-by-step instructions for adding devices using a guest access code.

One-Click Alert

One-Click Alert

Explains how to use the one-click alert for emergencies.

Tracking Mode

How to Change Tracking Mode

Guides users on how to select and change device tracking modes.

Elevation Finder

How to Use Elevation Finder

Details on calibrating and using the elevation finder feature.

Device History

How to View Device History

Instructions on accessing and viewing the historical location data of devices.

Device Settings

How to View Device Settings

Guides on navigating to device preferences and settings.

Customisable Zones

How to Set Customisable Zones

Instructions for creating and managing custom geographic zones for alerts.

Sharing Tack GPS Access to Others

Sharing Devices Guest Access Code

Explains how to generate and share guest access codes for device sharing.

Tack Connect Subscription

Tack Connect Subscription

Guides on managing device subscriptions and plans.

Updating Tack GPS Firmware

Updating Tack GPS Firmware

Step-by-step instructions for updating the device firmware.

Overview

The Tack GPS device is a global location tracker designed for real-time location sharing and management of people and assets. It integrates with the OurSphere app, which extends its functionality beyond basic GPS tracking to include phone-to-phone location sharing, "Spheres" (private groups for location sharing), and "Meeting Point" features.

Function Description:

The primary function of the Tack GPS device is to provide accurate, real-time location tracking. It is managed through the OurSphere app, which serves as a central hub for all device-related activities. The device can be used to track individuals, pets, or valuable items, ensuring they are at the right place at the right time.

Key functionalities include:

  • Real-time Location Tracking: Provides continuous updates on the device's whereabouts.
  • One-Click Alert: In emergencies, a single press of the power button sends a mobile notification to designated contacts, calling for attention.
  • Tracking Modes: Offers various tracking intervals to balance location update frequency with battery life. These include Standard (60 min), Active (10 min), Power Saver (4 hour), and Emergency (2 min). The "Active" mode updates every 10 minutes if the location changes, and every 2 hours if there's no change.
  • Elevation Finder (Tack GPS Plus only): This feature allows users to locate the altitude of people and assets in areas where GPS signals might be weak or unreachable, providing a more comprehensive location understanding.
  • Customisable Zones: Users can set up "Device Zones" and "Sphere Zones." Device Zones send alerts to Owners and Guests when the device enters or exits a predefined area. Sphere Zones send alerts for unmasked members and devices to everyone within a specific Sphere.
  • Device History: Records and stores location data, allowing users to review past movements. The Premium Subscription Plan offers up to 90 days of location history.
  • Firmware Updates: The device's firmware can be updated via the OurSphere app to enhance performance, improve battery life, and introduce new features.

Important Technical Specifications:

While specific technical specifications like dimensions, weight, and precise GPS module details are not explicitly listed, the manual highlights a crucial aspect:

  • Battery Life: The Tack GPS device boasts a significant battery life of up to 30 days on a single charge, which is a key differentiator from other trackers.

Usage Features:

The OurSphere app simplifies the setup and management of Tack GPS devices:

  • Account Setup: New users can create an account, while existing Tack GPS app users can log in with their existing credentials. The app requires permissions for location (always), push notifications, battery optimisation, and physical activity to function correctly.
  • Device Addition: Devices can be added in two ways:
    • Via QR Code or Serial Number: For new or unpaired/deactivated devices, users scan a QR code on the back of the device or manually enter a 13-character serial number.
    • Via Guest Access Code: Devices already linked to an "Owner" can be added by "Guests" using a unique Guest Access Code provided by the Owner.
  • Owner and Guest Roles: A significant new feature is the introduction of Owner and Guest roles. Only one account can be the "Owner" of a Tack GPS device, having primary control. Other accounts can be added as "Guests," allowing them to view the device's location and manage most settings, but not subscription or deactivation. Existing Tack GPS app users automatically become the Owner of their previously added devices. Owners can share and revoke Guest access at any time.
  • Device Management: The "Devices" tab in the OurSphere app lists all added Tack GPS devices, allowing users to select a specific device to view its details, change tracking modes, access elevation finder (for Plus models), view history, and adjust settings.
  • Subscription Management: Tack Connect Subscription plans are managed through the "Settings" tab in the OurSphere app. Only device Owners can access and manage subscription information. A new Premium Subscription Plan offers faster tracking intervals and extended location history.

Maintenance Features:

The manual outlines several features related to device maintenance and management:

  • Firmware Updates: The OurSphere app facilitates firmware updates. When an update is available, it appears under "Device Preferences." The update process involves powering the device off and on, connecting to a Wi-Fi network, and entering the password. The app provides in-app instructions and notifications for successful updates.
  • Device Settings: Users can access and modify various device settings through the "Device Preferences" section, including managing zones, viewing firmware update status, and managing guest access.
  • Troubleshooting & Support: For any issues or frequently asked questions, users are directed to the Tack GPS support website.

In summary, the Tack GPS device, coupled with the OurSphere app, offers a comprehensive and user-friendly solution for personal and asset tracking, with a strong emphasis on battery life, real-time alerts, and flexible sharing options. The introduction of Owner/Guest roles and enhanced subscription plans further refines the user experience and device management capabilities.

TACK GPS Specifications

General IconGeneral
BrandTACK
ModelGPS
CategoryGPS
LanguageEnglish