52 Page
Troubleshoong
Owner's Guide
Remote
Green
LED
Malfunction
description
Diagnosis
510
Six Flashes
Abnormal main gas
solenoid valve
Check for connection/breakage of wires (Part #708) and/
or burn marks on the computer board (Part #701).
551
Six Flashes
Abnormal gas
solenoid valve
Check for connection/breakage of wires (Part #714) and/
or burn marks on the computer board (Part #701).
611*
Four Flashes
Fan motor fault Check for connection/breakage of wires, dust buildup
in the fan motor (Part #103) and/or burn marks on the
computer board (Part #701).
Check for frozen/corrosion of connectors (Part #103).
651*
Four Flashes
Flow adjustment
valve fault (Only
Easy-Link & Multi-Unit
System)
Inspect the flow adjustment valve (Part #402), for
connection/breakage of wires, locked motor drive due to
scale buildup, and/or water leakage.
661*
Four Flashes
Bypass valve fault
(510U model only)
Inspect the bypass valve (Part #403), for connection/
breakage of wires, locked motor drive due to scale
buildup, and/or water leakage.
701*
One Flash
Computer board fault Check the outlet thermistor (Part #408) as it may need to
be cleaned.
Check for connection/breakage of wires (Part #714).
711*
One Flash
Gas solenoid valve
drive circuit failure
Refer to the 111 and 121 error codes.
721*
Six Flashes
False flame detection Check if condensate drain is installed on the vent collar of
the water heater.
Check if there is leaking from heat exchanger (Part #401).
741
N/A
Miscommunication
between water heater
and remote controller
Inspect the connections between the water heater and
remote controller.
Check the power supply of the water heater.
751
N/A
Miscommunication
between water heater
and built-in controller
Inspect the connections between the water heater and
built-in controller.
Check the power supply of the water heater.
761
N/A
Miscommunication in
Easy-Link system
Check if the connections between the parent unit and the
child units are correct. Refer to p. 33.
Verify that each unit has power and that its power switch
above the computer board is in the ON position.
991
Five Flashes
Imperfect
combustion
Check the gas type of the water heater.
Inspect the environment around the water heater.
Determine how long the unit has been installed.
Check the altitude/elevation of the area of where the
water heater is installed.
Check if there is any blockage in the intake air and/or
exhaust.
Check whether there is enough distance between the
exhaust and air intake terminals.
Check if there is grease and/or dirt in the burner (Part
#101) and the fan motor (Part #103), especially if the
water heater has been installed in a contaminated area.
*These error codes will be cleared when water flow stops.