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Failed to pair the
earbuds with your
device
• Turn on the device and activate its
Bluetooth function before pairing
• Bring the earbuds into pairing mode
as instructed in the “Pairing” section
5
6
No sound in one of the
earbuds in couple
earbuds mode
Place both earbuds back to the charging
case then take them out, they will pair
with each other automatically. If pairing
failed, restore them back to the factory
settings as instructed in the “Clear Pairing
List” section
7 Poor sound quality
• Wear the earbuds properly and keep
them close to each other.
• Place the connected device close to the
earbuds or remove the obstacles
between them
• Clear the debris on the earbuds
8 Unstable connection
• Keep the earbuds close to your
Bluetooth device
• The effective distance may shorten with
obstacles in the way
• Turn off other Bluetooth devices to
decrease the interference
9
Can’t hear the other
party during a phone call
Set the volume to higher level
10
The other party can’t hear
your voice during a
phone call
Free the built-in microphone of any
covers
Touch Control of the
earbuds is unresponsive
Place the two earbuds into the charging
case and cover the lid, disconnect the
Bluetooth connection. Uncover the lid to
turn on the earbuds and pair again.
WARRANTY AND SERVICE
If any problems occur, please contact the TaoTronics Customer Care Centre
via the contact information listed in this User Guide.
11
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