TASKalfa 4002i - Page 592

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10-93

Troubleshooting > Clearing Paper Jams

Return the conveyor guide (D7) to the original position.

Open the conveyor guide (D8).

Remove any jammed paper.

Return the conveyor guide (D8) to the original position.

Main Page

Default Chapter1
- Operation Guide1
- Table of Contents3
- Legal and Safety Information3
Contents12
Preface12
Overview12
Machine Features13
Color and Image Quality Functions18
- Basic Color Modes18
- Adjusting Image Quality and Color19
Guides Provided with the Machine20
About the Operation Guide (this Guide)22
- Structure of the Guide22
- Conventions Used in this Guide23
Menu Map26
Legal and Safety Information49
Notice50
- Safety Conventions in this Guide50
- Environment51
- Precautions for Use52
- Cautions When Handling Consumables52
- Laser Safety (Europe)53
- Safety of Laser Beam (Usa)54
- Optical Unit54
- Safety Instructions Regarding the Disconnection of Power55
- Compliance and Conformity55
- Radio Tag Technology55
- Other Precautions (for Users in California, the United States)55
- Warranty (the United States and Canada)56
- Legal Restriction on Copying/Scanning57
- En Iso 777957
- Ek1-Itb 200057
- Wireless Connection (Mexico Only)57
- Security Precautions When Using Wireless LAN (if Equipped)57
- Limited Use of this Product (if Equipped)58
- Legal Information59
- Energy Saving Control Function65
- Automatic 2-Sided Print Function65
- Resource Saving - Paper65
- Environmental Benefits of "Power Management65
- Energy Star (ENERGY STAR®) Program65
Installing and Setting up the Machine66
Part Names (Machine Exterior)67
Part Names (Connectors/Interior)69
Part Names (with Optional Equipments Attached)70
Connecting the Machine and Other Devices71
Connecting Cables72
- Connecting LAN Cable72
- Connecting USB Cable73
- Connecting the Power Cable73
Power On/Off74
- Power on74
- Power off74
Using the Operation Panel75
- Operation Panel Keys75
- Adjusting the Operation Panel Angle76
- Assigning Functions to Function Keys77
Touch Panel79
- Home Screen79
- Display for Device Information83
- Display Setting Screen83
- Functions Key84
- Using the Screen84
- Display of Keys that Cannot be Set85
- Original Preview85
- Zoom out86
- Entering Numbers88
- Using the Enter Key89
- Using the Quick No. Search Key89
- Help Screen90
- Machine Operation90
- Accessibility Functions (Magnifying the View)91
Login/Logout92
- Login92
- Logout93
- Simple Login93
Default Settings of the Machine94
- Setting Date and Time94
Network Setup95
- Configuring the Wired Network95
- Ipv4 Setting95
- Configuring the Wireless Network97
- Setting Wi-Fi Direct101
- Configuring NFC103
Energy Saver Function104
- Low Power Mode104
- Sleep104
- Auto Sleep105
- Sleep Rules (Models for Europe)105
- Sleep Level (Energy Saver) (Models Except for Europe)105
- Energy Saver Recovery Level105
- Weekly Timer Settings105
- Power off Timer (Models for Europe)106
Quick Setup Wizard107
Installing Software110
- Software on DVD (Windows)110
- Installing Software in Windows111
  - Express Install111
  - Custom Install113
- Uninstalling the Software116
- Uninstall the Software117
- Installing Software in Mac Computer118
- Install the Printer Driver118
- Setting TWAIN Driver120
- Setting WIA Driver122
Checking the Counter123
Additional Preparations for the Administrator124
- Sending Documents to a PC124
- Strengthening the Security124
Command Center RX126
- Accessing Command Center RX127
- Changing Security Settings128
- Changing Device Information129
- E-Mail Settings130
- Registering Destinations134
- Creating a New Custom Box135
- Printing a Document Stored in a Custom Box136
Transferring Data from Our Other Products138
- Migrating the Address Book138
Preparation before Use144
Loading Paper145
- Precaution for Loading Paper145
- Selecting the Paper Feeder Units146
- Loading in Cassette 1147
- Loading in Cassette 2150
- Loading Envelopes or Cardstock in the Cassettes153
- Loading in the Large Capacity Feeder156
- Loading in the Side Feeder158
Precautions for Outputting Paper160
- Paper Stopper160
- Envelope Stack Guide160
- Stack Level Adjuster161
Preparation for Sending a Document to a Shared Folder in a PC162
- Making a Note of the Computer Name and Full Computer Name162
- Making a Note of the User Name and Domain Name163
- Creating a Shared Folder, Making a Note of a Shared Folder164
- Create a Folder164
- Configuring Windows Firewall167
Registering Destinations in the Address Book172
- Adding a Destination (Address Book)172
  - Editing Address Book Entries177
  - Deleting Address Book Entries178
- Adding a Destination on One Touch Key (One Touch Key)179
Printing from PC181
- Printer Driver Properties Screen182
- Displaying the Printer Driver Help183
- Changing the Default Printer Driver Settings (Windows 8.1)183
Printing from PC184
- Printing on Standard Sized Paper184
- Printing on Non-Standard Sized Paper186
- Banner Printing189
- Canceling Printing from a Computer195
Printing from the Handheld Device196
- Printing by Airprint196
- Printing by Google Cloud Print196
- Printing by Mopria196
- Printing with Wi-Fi Direct196
- Printing with NFC197
Printing Data Saved in the Printer198
- Specifying the Job Box from a Computer and Storing the Job198
- Printing Documents from Private Print Box199
- Deleting the Documents Stored in the Private Print Box199
- Printing Document from Stored Job Box200
- Deleting the Documents Stored in the Stored Job Box200
- Printing Document from Quick Copy Box201
- Deleting the Documents Stored in the Quick Copy Box201
- Printing Document from Proof and Hold Box202
- Deleting the Documents Stored in the Proof and Hold Box202
Monitoring the Printer Status (Status Monitor)203
- Accessing the Status Monitor203
- Exiting the Status Monitor203
- Quick View State203
- Printing Progress Tab204
- Paper Tray Status Tab204
- Toner Status Tab204
- Alert Tab205
- Status Monitor Context Menu205
- Status Monitor Notification Settings206
Operation on the Machine207
Loading Originals208
- Placing Originals on the Platen208
- Loading Originals in the Document Processor209
Loading Paper in the Multi Purpose Tray212
- The Operation Panel213
Program216
- Registering Programs217
- Recalling Programs217
- Editing Programs218
- Deleting Programs218
Application219
- Installing Applications219
- Activating Applications220
- Deactivating Applications221
- Uninstalling Applications221
Registering Shortcuts (Copy, Send, and Document Box Settings)222
- Adding Shortcuts222
- Editing Shortcuts223
- Deleting Shortcuts223
Copying224
- Basic Operation224
- Proof Copy226
- Interrupt Copy227
- Canceling Jobs227
Frequently-Used Sending Method228
Sending Document Via E-Mail229
- Configuring Settings before Sending229
- Sending Scanned Document Via E-Mail229
Sending Document to Desired Shared Folder on a Computer (Scan to PC)230
- Configuring Settings before Sending230
- Sending Document to Desired Shared Folder on a Computer230
Sending Document to Folder on an FTP Server (Scan to FTP)233
- Configuring Settings before Sending233
- Sending Document to Folder on an FTP Server233
Scanning Using TWAIN or WIA235
- Configuring Settings before Sending235
- Scanning Document Using Application235
Scanning Document Stored in a Custom Box236
- Configuring Settings before Sending236
- Scanning Document Stored in a Box236
Useful Sending Method237
WSD Scan238
- Installing the Driver238
- Executing WSD Scan239
DSM Scan241
- Configuring Settings before Sending241
- Executing DSM Scan241
Scanning with File Management Utility243
- Configuring Settings before Sending243
- Using FMU Connection to Scan an Original243
Sending to Different Types of Destinations (Multi Sending)244
Send to Me (E-Mail)245
- Configuring Settings before Sending245
- Sending a Document to the Mail Address of the Logged in User245
Canceling Sending Jobs246
Handling Destination247
- Specifying Destination247
- Choosing from the Address Book247
- Choosing from the One Touch Key249
- Choosing from the Speed Dial249
- Checking and Editing Destinations250
- Confirmation Screen of Destinations251
- Recall252
How to Use the FAX Function253
Using Document Boxes254
- What Is Custom Box254
- What Is Job Box254
- What Is Removable Memory Box255
- Fax Box255
- Basic Operation for Document Box255
- Document List256
- Creating a New Custom Box259
- Editing Custom Box260
- Deleting Custom Box261
- Storing Documents to a Custom Box261
- Printing Documents in Custom Box262
- Saving Scanned Documents to a Custom Box263
- Sending Documents in Custom Box263
- Sending Documents in Custom Box to E-Mail Address of Logged in User264
- Moving Documents in Custom Box266
- Copying Documents in Custom Box into Other Boxes266
- Copying Documents in Custom Box to Removable Memory267
- Joining Documents in Custom Box267
- Deleting Documents in Custom Box268
Job Box269
- Outputting Repeat Copy Jobs269
- Form for Form Overlay269
Operating Using Removable USB Memory271
- Printing Documents Stored in Removable USB Memory271
- Saving Documents to USB Memory (Scan to USB)273
- Check the USB Memory Information274
- Removing USB Memory274
Using the Internet Browser275
- Launching and Exiting the Browser275
- Using the Browser Screen276
Manual Staple277
- Load the Paper278
Using Various Functions279
Functions Available on the Machine280
- About Functions Available on the Machine280
- How to Select Functions280
- Copy280
- Send283
- Custom Box (Store File, Printing, Send)286
- Removable Memory (Store File, Printing Documents)292
Functions295
- Original Size296
- Paper Selection297
- Mixed Size Originals298
- Original Orientation301
- Fold302
- Collate/Offset303
- Staple/Punch304
- Paper Output308
- Density309
- Original Image309
- Ecoprint310
- Color Selection310
- Sharpness311
- Contrast311
- Background Density Adj. (Background Density Adjustment)312
- Prevent Bleed-Thru312
- Zoom313
- Combine316
- Margin/Centering, Margin, Centering318
- Border Erase319
- Booklet321
- Duplex324
- Cover327
- Form Overlay328
- Erase Shadowed Areas329
- Insert Sheets/Chapters331
- Memo Page332
- Image Repeat334
- Text Stamp335
- Bates Stamp338
- Continuous Scan341
- Job Build341
- Auto Image Rotation341
- Negative Image342
- Mirror Image342
- Job Finish Notice342
- File Name Entry343
- Priority Override343
- Repeat Copy344
- DP Read Action345
- Skip Blank Page345
- 2-Sided/Book Original, Book Original346
- Sending Size347
- File Format348
- Pdf Encryption Functions350
- File Separation352
- Scan Resolution352
- E-Mail Subject/Body353
- Send and Print353
- Send and Store353
- FTP Encrypted TX354
- File Size Confirmation354
- Delete after Printed354
- Delete after Transmitted354
- Storing Size355
- Long Original355
- Encrypted PDF Password356
- JPEG/TIFF Print356
- XPS Fit to Page356
Status/Job Cancel357
Checking Job Status358
- Details of the Status Screens359
- Checking Detailed Information of Jobs364
Checking Job History365
- Checking the Detailed Information of Histories366
- Sending the Log History366
Job Operation367
- Pause and Resumption of Jobs367
- Canceling of Jobs367
- Priority Override for Waiting Jobs367
- Reordering Print Jobs368
- Device/Communication369
- Checking the Remaining Amount of Toner and Paper (Paper/Supplies)370
Setup and Registration (System Menu)371
- Operation Method372
- System Menu372
- System Menu Settings374
- Counter377
- Cassette/Mp Tray Settings377
- Mp Tray Setting378
- Common Settings380
  - Default Screen380
  - Keyboard Layout381
  - Error Handling386
  - Orientation Confirmation388
  - Function Defaults388
  - System Stamp391
  - Offset Documents by Job397
  - Offset One Page Documents398
  - Message Banner Print399
  - Customize Status Display399
  - Message Board Settings400
  - Remote Printing400
- Home401
- Copy402
- Send403
- Document Box/Removable Memory408
- Fax409
- Printer409
- Report412
- Print Report412
- System/Network417
  - Host Name417
  - Protocol Settings424
  - Security Settings428
  - Optional Network429
  - Security Level432
  - Interface Block Setting433
  - Data Security434
  - Optional Function436
  - Bluetooth Settings436
  - Restart Entire Device436
- Edit Destination437
  - Address Book437
  - Print List437
- User Login/Job Accounting438
- User Property438
- Date/Timer/Energy Saver438
- Adjustment/Maintenance442
- Internet444
- Application445
User Authentication and Accounting (User Login, Job Accounting)446
- Overview of User Login Administration447
- Enabling User Login Administration448
- Setting User Login Administration450
- Using User Login Administration477
  - Login/Logout477
- Overview of Job Accounting478
- Enabling Job Accounting479
  - Job Accounting Access480
Job Accounting (Local)481
- Adding an Account481
- Restricting the Use of the Machine483
- Editing an Account484
- Deleting an Account485
- Delete an Account485
- Job Accounting for Printing486
- Job Accounting for Scan Using TWAIN487
- Job Accounting for Scan Using WIA488
- Job Accounting for the FAX Transmitted from a Computer489
Configuring Job Accounting490
- Default Setting490
- Counting the Number of Pages Printed492
- Print Accounting Report494
- Print the Report494
Using Job Accounting495
- Login/Logout495
Apply Limit496
Copy/Printer Count497
Unknown User Settings498
- Unknown ID Job498
- Registering Information for a User Whose ID Is Unknown499
10 Troubleshooting500
Regular Maintenance501
- Cleaning501
- Cleaning Glass Platen501
- Cleaning Inside of the Document Processor501
- Cleaning Slit Grass502
- Toner Container Replacement503
- Replace the Waste Toner Box506
- Loading Paper508
- Replacing Staples (Inner Finisher)509
- Replacing Staples (1,000-Sheet Finisher)511
- Replacing Staples (4,000-Sheet Finisher)512
- Replacing Staples (Folding Unit)514
- Disposing of the Punch Waste516
Troubleshooting522
- Solving Malfunctions522
- Machine Operation Trouble522
- Printed Image Trouble527
- Responding to Messages530
Adjustment/Maintenance546
- Overview of Adjustment/Maintenance546
- Tone Curve Adjustment546
- Drum Refresh548
- Calibration548
- Laser Scanner Cleaning548
- Developer Refresh549
Clearing Paper Jams550
- Jam Location Indicators550
- Remove any Jammed Paper in Cassette 1551
- Remove any Jammed Paper in Cassette 2554
- Remove any Jammed Paper in Cassette 3 (1,500-Sheet×2)557
  - Remove any Jammed Paper in Cassette 3 (1,500-Sheet×2)559
  - Remove any Jammed Paper in Cassette 4 (1,500-Sheet×2)561
- Remove any Jammed Paper in Cassette 5 (Side Feeder)564
- Remove any Jammed Paper in the Multi Purpose Tray566
- Remove any Jammed Paper in Right Cover 1567
  - Remove any Jammed Paper in Right Cover 2 (500-Sheet×2)571
  - Remove any Jammed Paper in Right Cover 2 (1,500-Sheet×2)572
- Remove any Jammed Paper in the Bridge Unit574
- Remove any Jammed Paper in the Mailbox575
- Remove any Jammed Paper in the Inner Finisher576
- Remove any Jammed Paper in the Document Processor (Reverse Automatic)577
- Remove any Jammed Paper in the Document Processor (Dual Scan)579
- Remove any Jammed Paper in the 1,000-Sheet Finisher580
- Remove any Jammed Paper in the 4,000-Sheet Finisher (Inner)583
- Remove any Jammed Paper in the 4,000-Sheet Finisher (Tray A)584
- Remove any Jammed Paper in the 4,000-Sheet Finisher (Tray B)588
- Remove any Jammed Paper in the Folding Unit591
- Remove any Jammed Paper in the Folding Tray596
Clearing a Staple Jam601
- Clearing a Staple Jam of the Inner Finisher601
- Clearing a Staple Jam of the 1,000-Sheet Finisher603
- Clearing a Staple Jam of the 4,000-Sheet Finisher606
- Clearing a Staple Jam of the Folding Unit608
11 Appendix614
Optional Equipment615
- Overview of Optional Equipment615
- Optional Applications621
- Starting Application Use621
- Checking Details of Application622
Character Entry Method623
- Entry Screens623
- Entering Characters625
Paper626
- Basic Paper Specifications626
- Supported Paper626
- Choosing the Appropriate Paper627
- Moisture Content627
- Special Paper629
- Machine629
Specifications633
- Machine633
- Copy Functions635
- Printer Functions636
- Scanner Functions637
- Document Processor637
- Paper Feeder (500-Sheet×2)638
- Large Capacity Feeder (1,500-Sheet×2)638
- Side Feeder (3,000-Sheet)638
- Inner Finisher639
- Punch Unit (for Inner Finisher)639
- 1,000-Sheet Finisher639
- 4,000-Sheet Finisher640
- Punch Unit (for 1,000-Sheet/4,000-Sheet Finisher)641
- Mailbox641
- Folding Unit641
- Job Separator Tray642
- Banner Tray642
Glossary644
- Apple Talk644
- Auto Paper Selection644
- Custom Box644
- Default Gateway644
- Ecoprint Mode645
- Printer Driver647
- Ram Disk647
- Status Page647
- Subnet Mask647
Index649

TASKalfa 4002i - Page 592

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