TASKalfa 4002i - Page 599

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Troubleshooting > Clearing Paper Jams

Return the folding unit top cover to the original position.

Return the folding unit to the original position.

Open the finisher front cover 1 and 2.

Remove paper from inside the finisher.

Main Page

Default Chapter1
- Operation Guide1
- Table of Contents3
- Legal and Safety Information3
Contents12
Preface12
Overview12
Machine Features13
Color and Image Quality Functions18
- Basic Color Modes18
- Adjusting Image Quality and Color19
Guides Provided with the Machine20
About the Operation Guide (this Guide)22
- Structure of the Guide22
- Conventions Used in this Guide23
Menu Map26
Legal and Safety Information49
Notice50
- Safety Conventions in this Guide50
- Environment51
- Precautions for Use52
- Cautions When Handling Consumables52
- Laser Safety (Europe)53
- Safety of Laser Beam (Usa)54
- Optical Unit54
- Safety Instructions Regarding the Disconnection of Power55
- Compliance and Conformity55
- Radio Tag Technology55
- Other Precautions (for Users in California, the United States)55
- Warranty (the United States and Canada)56
- Legal Restriction on Copying/Scanning57
- En Iso 777957
- Ek1-Itb 200057
- Wireless Connection (Mexico Only)57
- Security Precautions When Using Wireless LAN (if Equipped)57
- Limited Use of this Product (if Equipped)58
- Legal Information59
- Energy Saving Control Function65
- Automatic 2-Sided Print Function65
- Resource Saving - Paper65
- Environmental Benefits of "Power Management65
- Energy Star (ENERGY STAR®) Program65
Installing and Setting up the Machine66
Part Names (Machine Exterior)67
Part Names (Connectors/Interior)69
Part Names (with Optional Equipments Attached)70
Connecting the Machine and Other Devices71
Connecting Cables72
- Connecting LAN Cable72
- Connecting USB Cable73
- Connecting the Power Cable73
Power On/Off74
- Power on74
- Power off74
Using the Operation Panel75
- Operation Panel Keys75
- Adjusting the Operation Panel Angle76
- Assigning Functions to Function Keys77
Touch Panel79
- Home Screen79
- Display for Device Information83
- Display Setting Screen83
- Functions Key84
- Using the Screen84
- Display of Keys that Cannot be Set85
- Original Preview85
- Zoom out86
- Entering Numbers88
- Using the Enter Key89
- Using the Quick No. Search Key89
- Help Screen90
- Machine Operation90
- Accessibility Functions (Magnifying the View)91
Login/Logout92
- Login92
- Logout93
- Simple Login93
Default Settings of the Machine94
- Setting Date and Time94
Network Setup95
- Configuring the Wired Network95
- Ipv4 Setting95
- Configuring the Wireless Network97
- Setting Wi-Fi Direct101
- Configuring NFC103
Energy Saver Function104
- Low Power Mode104
- Sleep104
- Auto Sleep105
- Sleep Rules (Models for Europe)105
- Sleep Level (Energy Saver) (Models Except for Europe)105
- Energy Saver Recovery Level105
- Weekly Timer Settings105
- Power off Timer (Models for Europe)106
Quick Setup Wizard107
Installing Software110
- Software on DVD (Windows)110
- Installing Software in Windows111
  - Express Install111
  - Custom Install113
- Uninstalling the Software116
- Uninstall the Software117
- Installing Software in Mac Computer118
- Install the Printer Driver118
- Setting TWAIN Driver120
- Setting WIA Driver122
Checking the Counter123
Additional Preparations for the Administrator124
- Sending Documents to a PC124
- Strengthening the Security124
Command Center RX126
- Accessing Command Center RX127
- Changing Security Settings128
- Changing Device Information129
- E-Mail Settings130
- Registering Destinations134
- Creating a New Custom Box135
- Printing a Document Stored in a Custom Box136
Transferring Data from Our Other Products138
- Migrating the Address Book138
Preparation before Use144
Loading Paper145
- Precaution for Loading Paper145
- Selecting the Paper Feeder Units146
- Loading in Cassette 1147
- Loading in Cassette 2150
- Loading Envelopes or Cardstock in the Cassettes153
- Loading in the Large Capacity Feeder156
- Loading in the Side Feeder158
Precautions for Outputting Paper160
- Paper Stopper160
- Envelope Stack Guide160
- Stack Level Adjuster161
Preparation for Sending a Document to a Shared Folder in a PC162
- Making a Note of the Computer Name and Full Computer Name162
- Making a Note of the User Name and Domain Name163
- Creating a Shared Folder, Making a Note of a Shared Folder164
- Create a Folder164
- Configuring Windows Firewall167
Registering Destinations in the Address Book172
- Adding a Destination (Address Book)172
  - Editing Address Book Entries177
  - Deleting Address Book Entries178
- Adding a Destination on One Touch Key (One Touch Key)179
Printing from PC181
- Printer Driver Properties Screen182
- Displaying the Printer Driver Help183
- Changing the Default Printer Driver Settings (Windows 8.1)183
Printing from PC184
- Printing on Standard Sized Paper184
- Printing on Non-Standard Sized Paper186
- Banner Printing189
- Canceling Printing from a Computer195
Printing from the Handheld Device196
- Printing by Airprint196
- Printing by Google Cloud Print196
- Printing by Mopria196
- Printing with Wi-Fi Direct196
- Printing with NFC197
Printing Data Saved in the Printer198
- Specifying the Job Box from a Computer and Storing the Job198
- Printing Documents from Private Print Box199
- Deleting the Documents Stored in the Private Print Box199
- Printing Document from Stored Job Box200
- Deleting the Documents Stored in the Stored Job Box200
- Printing Document from Quick Copy Box201
- Deleting the Documents Stored in the Quick Copy Box201
- Printing Document from Proof and Hold Box202
- Deleting the Documents Stored in the Proof and Hold Box202
Monitoring the Printer Status (Status Monitor)203
- Accessing the Status Monitor203
- Exiting the Status Monitor203
- Quick View State203
- Printing Progress Tab204
- Paper Tray Status Tab204
- Toner Status Tab204
- Alert Tab205
- Status Monitor Context Menu205
- Status Monitor Notification Settings206
Operation on the Machine207
Loading Originals208
- Placing Originals on the Platen208
- Loading Originals in the Document Processor209
Loading Paper in the Multi Purpose Tray212
- The Operation Panel213
Program216
- Registering Programs217
- Recalling Programs217
- Editing Programs218
- Deleting Programs218
Application219
- Installing Applications219
- Activating Applications220
- Deactivating Applications221
- Uninstalling Applications221
Registering Shortcuts (Copy, Send, and Document Box Settings)222
- Adding Shortcuts222
- Editing Shortcuts223
- Deleting Shortcuts223
Copying224
- Basic Operation224
- Proof Copy226
- Interrupt Copy227
- Canceling Jobs227
Frequently-Used Sending Method228
Sending Document Via E-Mail229
- Configuring Settings before Sending229
- Sending Scanned Document Via E-Mail229
Sending Document to Desired Shared Folder on a Computer (Scan to PC)230
- Configuring Settings before Sending230
- Sending Document to Desired Shared Folder on a Computer230
Sending Document to Folder on an FTP Server (Scan to FTP)233
- Configuring Settings before Sending233
- Sending Document to Folder on an FTP Server233
Scanning Using TWAIN or WIA235
- Configuring Settings before Sending235
- Scanning Document Using Application235
Scanning Document Stored in a Custom Box236
- Configuring Settings before Sending236
- Scanning Document Stored in a Box236
Useful Sending Method237
WSD Scan238
- Installing the Driver238
- Executing WSD Scan239
DSM Scan241
- Configuring Settings before Sending241
- Executing DSM Scan241
Scanning with File Management Utility243
- Configuring Settings before Sending243
- Using FMU Connection to Scan an Original243
Sending to Different Types of Destinations (Multi Sending)244
Send to Me (E-Mail)245
- Configuring Settings before Sending245
- Sending a Document to the Mail Address of the Logged in User245
Canceling Sending Jobs246
Handling Destination247
- Specifying Destination247
- Choosing from the Address Book247
- Choosing from the One Touch Key249
- Choosing from the Speed Dial249
- Checking and Editing Destinations250
- Confirmation Screen of Destinations251
- Recall252
How to Use the FAX Function253
Using Document Boxes254
- What Is Custom Box254
- What Is Job Box254
- What Is Removable Memory Box255
- Fax Box255
- Basic Operation for Document Box255
- Document List256
- Creating a New Custom Box259
- Editing Custom Box260
- Deleting Custom Box261
- Storing Documents to a Custom Box261
- Printing Documents in Custom Box262
- Saving Scanned Documents to a Custom Box263
- Sending Documents in Custom Box263
- Sending Documents in Custom Box to E-Mail Address of Logged in User264
- Moving Documents in Custom Box266
- Copying Documents in Custom Box into Other Boxes266
- Copying Documents in Custom Box to Removable Memory267
- Joining Documents in Custom Box267
- Deleting Documents in Custom Box268
Job Box269
- Outputting Repeat Copy Jobs269
- Form for Form Overlay269
Operating Using Removable USB Memory271
- Printing Documents Stored in Removable USB Memory271
- Saving Documents to USB Memory (Scan to USB)273
- Check the USB Memory Information274
- Removing USB Memory274
Using the Internet Browser275
- Launching and Exiting the Browser275
- Using the Browser Screen276
Manual Staple277
- Load the Paper278
Using Various Functions279
Functions Available on the Machine280
- About Functions Available on the Machine280
- How to Select Functions280
- Copy280
- Send283
- Custom Box (Store File, Printing, Send)286
- Removable Memory (Store File, Printing Documents)292
Functions295
- Original Size296
- Paper Selection297
- Mixed Size Originals298
- Original Orientation301
- Fold302
- Collate/Offset303
- Staple/Punch304
- Paper Output308
- Density309
- Original Image309
- Ecoprint310
- Color Selection310
- Sharpness311
- Contrast311
- Background Density Adj. (Background Density Adjustment)312
- Prevent Bleed-Thru312
- Zoom313
- Combine316
- Margin/Centering, Margin, Centering318
- Border Erase319
- Booklet321
- Duplex324
- Cover327
- Form Overlay328
- Erase Shadowed Areas329
- Insert Sheets/Chapters331
- Memo Page332
- Image Repeat334
- Text Stamp335
- Bates Stamp338
- Continuous Scan341
- Job Build341
- Auto Image Rotation341
- Negative Image342
- Mirror Image342
- Job Finish Notice342
- File Name Entry343
- Priority Override343
- Repeat Copy344
- DP Read Action345
- Skip Blank Page345
- 2-Sided/Book Original, Book Original346
- Sending Size347
- File Format348
- Pdf Encryption Functions350
- File Separation352
- Scan Resolution352
- E-Mail Subject/Body353
- Send and Print353
- Send and Store353
- FTP Encrypted TX354
- File Size Confirmation354
- Delete after Printed354
- Delete after Transmitted354
- Storing Size355
- Long Original355
- Encrypted PDF Password356
- JPEG/TIFF Print356
- XPS Fit to Page356
Status/Job Cancel357
Checking Job Status358
- Details of the Status Screens359
- Checking Detailed Information of Jobs364
Checking Job History365
- Checking the Detailed Information of Histories366
- Sending the Log History366
Job Operation367
- Pause and Resumption of Jobs367
- Canceling of Jobs367
- Priority Override for Waiting Jobs367
- Reordering Print Jobs368
- Device/Communication369
- Checking the Remaining Amount of Toner and Paper (Paper/Supplies)370
Setup and Registration (System Menu)371
- Operation Method372
- System Menu372
- System Menu Settings374
- Counter377
- Cassette/Mp Tray Settings377
- Mp Tray Setting378
- Common Settings380
  - Default Screen380
  - Keyboard Layout381
  - Error Handling386
  - Orientation Confirmation388
  - Function Defaults388
  - System Stamp391
  - Offset Documents by Job397
  - Offset One Page Documents398
  - Message Banner Print399
  - Customize Status Display399
  - Message Board Settings400
  - Remote Printing400
- Home401
- Copy402
- Send403
- Document Box/Removable Memory408
- Fax409
- Printer409
- Report412
- Print Report412
- System/Network417
  - Host Name417
  - Protocol Settings424
  - Security Settings428
  - Optional Network429
  - Security Level432
  - Interface Block Setting433
  - Data Security434
  - Optional Function436
  - Bluetooth Settings436
  - Restart Entire Device436
- Edit Destination437
  - Address Book437
  - Print List437
- User Login/Job Accounting438
- User Property438
- Date/Timer/Energy Saver438
- Adjustment/Maintenance442
- Internet444
- Application445
User Authentication and Accounting (User Login, Job Accounting)446
- Overview of User Login Administration447
- Enabling User Login Administration448
- Setting User Login Administration450
- Using User Login Administration477
  - Login/Logout477
- Overview of Job Accounting478
- Enabling Job Accounting479
  - Job Accounting Access480
Job Accounting (Local)481
- Adding an Account481
- Restricting the Use of the Machine483
- Editing an Account484
- Deleting an Account485
- Delete an Account485
- Job Accounting for Printing486
- Job Accounting for Scan Using TWAIN487
- Job Accounting for Scan Using WIA488
- Job Accounting for the FAX Transmitted from a Computer489
Configuring Job Accounting490
- Default Setting490
- Counting the Number of Pages Printed492
- Print Accounting Report494
- Print the Report494
Using Job Accounting495
- Login/Logout495
Apply Limit496
Copy/Printer Count497
Unknown User Settings498
- Unknown ID Job498
- Registering Information for a User Whose ID Is Unknown499
10 Troubleshooting500
Regular Maintenance501
- Cleaning501
- Cleaning Glass Platen501
- Cleaning Inside of the Document Processor501
- Cleaning Slit Grass502
- Toner Container Replacement503
- Replace the Waste Toner Box506
- Loading Paper508
- Replacing Staples (Inner Finisher)509
- Replacing Staples (1,000-Sheet Finisher)511
- Replacing Staples (4,000-Sheet Finisher)512
- Replacing Staples (Folding Unit)514
- Disposing of the Punch Waste516
Troubleshooting522
- Solving Malfunctions522
- Machine Operation Trouble522
- Printed Image Trouble527
- Responding to Messages530
Adjustment/Maintenance546
- Overview of Adjustment/Maintenance546
- Tone Curve Adjustment546
- Drum Refresh548
- Calibration548
- Laser Scanner Cleaning548
- Developer Refresh549
Clearing Paper Jams550
- Jam Location Indicators550
- Remove any Jammed Paper in Cassette 1551
- Remove any Jammed Paper in Cassette 2554
- Remove any Jammed Paper in Cassette 3 (1,500-Sheet×2)557
  - Remove any Jammed Paper in Cassette 3 (1,500-Sheet×2)559
  - Remove any Jammed Paper in Cassette 4 (1,500-Sheet×2)561
- Remove any Jammed Paper in Cassette 5 (Side Feeder)564
- Remove any Jammed Paper in the Multi Purpose Tray566
- Remove any Jammed Paper in Right Cover 1567
  - Remove any Jammed Paper in Right Cover 2 (500-Sheet×2)571
  - Remove any Jammed Paper in Right Cover 2 (1,500-Sheet×2)572
- Remove any Jammed Paper in the Bridge Unit574
- Remove any Jammed Paper in the Mailbox575
- Remove any Jammed Paper in the Inner Finisher576
- Remove any Jammed Paper in the Document Processor (Reverse Automatic)577
- Remove any Jammed Paper in the Document Processor (Dual Scan)579
- Remove any Jammed Paper in the 1,000-Sheet Finisher580
- Remove any Jammed Paper in the 4,000-Sheet Finisher (Inner)583
- Remove any Jammed Paper in the 4,000-Sheet Finisher (Tray A)584
- Remove any Jammed Paper in the 4,000-Sheet Finisher (Tray B)588
- Remove any Jammed Paper in the Folding Unit591
- Remove any Jammed Paper in the Folding Tray596
Clearing a Staple Jam601
- Clearing a Staple Jam of the Inner Finisher601
- Clearing a Staple Jam of the 1,000-Sheet Finisher603
- Clearing a Staple Jam of the 4,000-Sheet Finisher606
- Clearing a Staple Jam of the Folding Unit608
11 Appendix614
Optional Equipment615
- Overview of Optional Equipment615
- Optional Applications621
- Starting Application Use621
- Checking Details of Application622
Character Entry Method623
- Entry Screens623
- Entering Characters625
Paper626
- Basic Paper Specifications626
- Supported Paper626
- Choosing the Appropriate Paper627
- Moisture Content627
- Special Paper629
- Machine629
Specifications633
- Machine633
- Copy Functions635
- Printer Functions636
- Scanner Functions637
- Document Processor637
- Paper Feeder (500-Sheet×2)638
- Large Capacity Feeder (1,500-Sheet×2)638
- Side Feeder (3,000-Sheet)638
- Inner Finisher639
- Punch Unit (for Inner Finisher)639
- 1,000-Sheet Finisher639
- 4,000-Sheet Finisher640
- Punch Unit (for 1,000-Sheet/4,000-Sheet Finisher)641
- Mailbox641
- Folding Unit641
- Job Separator Tray642
- Banner Tray642
Glossary644
- Apple Talk644
- Auto Paper Selection644
- Custom Box644
- Default Gateway644
- Ecoprint Mode645
- Printer Driver647
- Ram Disk647
- Status Page647
- Subnet Mask647
Index649

TASKalfa 4002i - Page 599

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