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• Contact your network operator to check service availability and MMS parameters.
• Verify the server centre number or your MMS profile with your operator.
• The server centre may be swamped. Try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK (Personal Unblocking Key)
code.
I can't connect my phone to my computer
• Check to make sure the USB port is not broken. If it’s not working, try another
USB port on your computer.
• Make sure USB drivers are properly installed.
• If you are using a Windows computer, make sure it supports MTP mode.
I can't download new files
• Make sure that there is sufficient phone storage space for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your operator.
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible to other users.
• Make sure that the two phones are within Bluetooth’s detection range.
The battery drains too fast
• Make sure that you follow the complete charge time (minimum 4 hours).
• After a partial charge, the battery level indicator may not be exact. Wait for at
least 20 minutes after removing the charger to obtain an exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or increase their
auto-check interval.
• Exit background-running applications if they are not being used for extended
periods of time.
• Turn off Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game playing, internet
surfing or running other complex applications
• This heating is a normal consequence of the CPU handling excessive data.
Ending the above actions will make your phone return to normal temperature.
After a factory data reset is performed, I can't use my phone without entering
Google account credentials
• After a reset is performed, you must enter the original Google account credentials
that were used on this phone.
• If you don’t remember your Google account credentials, complete Google
account recovery procedures.
• If you still cannot access your phone, apply to the authorized repair centre, but
remember that it will not be regarded as a warranty case.
I forgot some passwords/codes/keys on my phone
• Perform a factory data reset.
• If you still cannot access your phone, apply to the authorized repair centre, but
remember that it will not be regarded as a warranty case.
No action after touching the touch screen
• Check whether there is any damage to the screen. If yes, please back up your
data and take your device and proof of purchase to our repair centre to get more
professional technical assistance.
• If the issue occurs while using a third-party app, make sure the app is compatible
with your device and Android version. Try uninstalling the third-party app.
• Check if the issue occurs during charging. If yes, we recommend trying the
official charger and data cable.
(Note: The voltage instability of non-standard chargers and data cables may cause
the touchscreen to become unresponsive).
• Make sure the temperature where the device is being used is neither too hot
nor too cold. The standard working temperature of the capacitive touchscreen is
-10°C~60°C. Excessively high or low temperatures will cause the touchscreen
to become unresponsive.
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