57 58
• If there is a screen protector on the screen, see if the touchscreen works after
removing it.
• Make sure there are no stains such as water or sweat on the touchscreen. If
there are, wipe the screen and try again.
• If it still doesn't work, reset the phone or update software.
Cannot turn on camera flash mode
• Charge your device until the battery level is at least 30%. Camera flash cannot
be used when the battery is running low.
• Clear the cache of the 'Camera' app.
To clear an app's cache: go to the main menu->select "Settings"->"Apps"->select
"View all apps"->select "Camera"->select "Storage"->select "CLEAR DATA" and
"CLEAR CACHE".
• Drag down the quick settings bar in any interface, touch the flashlight icon to
check whether the flash on your device works.
• Check whether the camera is set to the special shooting mode. In order to
achieve a certain effect, the program will prohibit the use of the flash. Please
revert to normal camera shooting mode.
7
Specifications
Platform:
• SC9863A
OS:
• Android 11 GO
Memory:
• 32GB ROM + 2GB RAM
Dimensions (LxWxT):
• 159.16 x 75.2 x 8.65 mm
Weight:
• 170.3 g
Display:
• 6.22" touch screen with 720X1520 pixel screen resolution
Network:
• GSM 850/900/1800/1900
• UMTS B1/2/5/8
• LTE: B1/3/7/8/20/28(full)/38/40/41(120M)
GPS:
• Supports GPS/Glonass, with A-GPS
Connectivity:
• Bluetooth 5.0
• Wi-Fi 802.11 b/g/n for 2.4GHz
• 3.5 mm audio jack
• Micro-USB
Camera:
• Rear Camera: 13M+2M(Depth)
• Front camera: 5MP
Audio & Video supported formats:
• MP3, AAC, AMR, AMR WB, PCM/ADPCM, Opus, Flac, Vorbis, MID, AAC LC,
HE-AACv1, HE-AACv2
• H.264, H.265, MPEG-4, Sorenson H.263/H.263, VP8, MPEG-2
Battery
(1)
:
• Capacity: 4000 mAh
Expansion Slot:
• MicroSD™ memory card
(Availability of MicroSD card up to 128 GB)
(1)
The original battery has undergone rigorous safety inspections to meet qualification
standards, the use of non-original batteries may be dangerous.
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