TCL 5K-14K UM

Questions and Answers:

J
Joel ReynoldsAug 14, 2025
Why is my TCL 5K-14K UM not cooling properly?
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  Mark MendozaAug 14, 2025
  If your TCL Air Conditioner isn't cooling as expected, ensure that curtains, blinds, or furniture aren't blocking the front of the unit. Also, try lowering the thermostat temperature. Clean the air filter, and allow time for the room to cool down after turning on the air conditioner. Check for open furnace registers and cold air returns. If the cooling coils are frozen, refer to the section on 'Air Conditioner Freezing Up'.
E
emily18Aug 17, 2025
How to fix TCL 5K-14K UM Air Conditioner that won't start?
- M
  Mrs. Emily HallAug 17, 2025
  If your TCL Air Conditioner won't start, ensure it's fully plugged into the outlet. Check your house's fuse or circuit breaker and replace the fuse or reset the breaker if needed. If there was a power failure, the unit will restart automatically, but there's a 3-minute protective delay for the compressor. Also, if the current interrupter device is tripped, press the RESET button on the power cord plug. If it won't stay engaged, stop using the air conditioner and contact a qualified technician.
V
Vincent YoungAug 20, 2025
Why is my TCL 5K-14K UM Air Conditioner remote control not working?
- S
  Spencer GrahamAug 21, 2025
  If your TCL remote control isn't working, first check the position of the batteries to make sure they are correctly inserted. If they are, the batteries may be dead, so replace them.
V
villajenniferAug 25, 2025
Why is my TCL 5K-14K UM Air Conditioner dripping water outside?
- J
  Joan SextonAug 25, 2025
  It's normal for water to drip outside your TCL Air Conditioner during hot and humid weather.
M
Mark ReedAug 27, 2025
What to do if my TCL 5K-14K UM Air Conditioner is freezing up?
- M
  mayercourtneyAug 27, 2025
  If your TCL Air Conditioner is freezing up, it means ice is blocking the airflow, preventing it from cooling the room. Set the Mode to High Fan or High Cool and adjust the thermostat to a higher temperature.
J
Joel TaylorAug 30, 2025
How to stop TCL 5K-14K UM from dripping water inside?
- A
  Andrea TaylorAug 30, 2025
  If water is dripping inside the room from your TCL Air Conditioner, it's likely not tilted correctly outside. To ensure proper water drainage, make sure the air conditioner is slightly tilted downward from the front to the rear.
S
Susan LewisSep 3, 2025
Why does water collect in the base pan of my TCL Air Conditioner?
- B
  Brian CookSep 3, 2025
  It's normal for water to collect in the base pan of your TCL Air Conditioner for a short period in areas with low humidity, and for a longer period in areas with high humidity, as moisture removed from the air drains into the base pan.
S
Sheena BishopSep 6, 2025
Why is the buzzer on my TCL Air Conditioner responding abnormally?
- P
  Paige HarrisSep 6, 2025
  Disconnect the device from the network if the buzzer responds abnormally on your TCL Air Conditioner. This issue occurs when energy management systems are controlling devices through networks.
D
daniel10Sep 10, 2025
What to do if the display on my TCL Air Conditioner shows up and I can't control the device?
- W
  williamsjonathonSep 10, 2025
  Wait for the Response time to close, or press for three seconds to exit the Demand Response (DR) signal. When the device is responding to the Demand Response (DR) signal of the energy management system, the user can only control the device startup and light, the setting temperature may rise and the compressor may stop running.

TCL 5K-14K UM Specifications

General

Brand	TCL
Model	5K-14K UM
Category	Air Conditioner
Language	English

Summary

Product Registration and Protection Plans

Smartphone Registration

Online Registration Method

TCL Protection Plan Options

Learn about adding a protection plan for extended coverage and benefits during product registration.

Safety and Electrical Requirements

Electrical Specifications

Details voltage, amperage, and plug requirements for safe AC operation and installation.

Appliance Registration Process

Instructions for registering your appliance online to ensure warranty coverage.

Battery Usage Advisory

Important warning about mixing battery types and proper handling.

Installation Safety and Guidelines

Flammable Refrigerant Safety

Essential precautions for handling the flammable R32 refrigerant during installation and maintenance.

Professional Installation Requirement

Mandates that the air conditioner must be installed exclusively by qualified professional personnel.

Refrigerant Charge and Room Size

Guidelines and formulas for calculating maximum refrigerant charge based on room dimensions and installation height.

Installation Safety Principles

Site and Operation Safety Rules

Covers safety for the installation environment, including prohibiting open flames and managing static electricity.

Key Installation Safety Practices

Emphasizes critical safety measures during installation, such as using leak detectors.

Whats Included in the Box

Initial Setup: Testing and Installation

Pre-Installation Unit Test

Procedure to test the AC unit's functionality before proceeding with its installation.

Window Panel Attachment

Instructions for mounting the top rail and attaching the window panel expanders to the AC unit.

Operating Your Air Conditioner

Basic Controls and Display Features

Guides users on operating the power, adjusting temperature/timer, and understanding display indicators.

Understanding Operating Modes

Explains the functionality of Auto, Cool, Eco, and Fan modes for optimal comfort and efficiency.

Fan Speed and Humidity Control

Details how to adjust fan speed and utilize the Dry mode for effective humidity management.

Advanced Operation and Maintenance

Timer and Sleep Mode Usage

Instructions for setting timers for automatic operation and using Sleep mode for nighttime comfort.

Filter Check and Cleaning Guide

Information on the filter indicator light and steps for cleaning the air filter.

Normal Unit Operating Sounds

Troubleshooting Common AC Issues

Unit Fails to Start

Solutions for power-on failures, including checking power connections and circuit breakers.

Cooling and Airflow Problems

Addresses issues like insufficient cooling, freezing coils, and blocked airflow.

Water Dripping and Drainage

Explains causes and solutions for water leaks and proper unit tilt for drainage.

Remote and Display Malfunctions

Troubleshooting steps for unresponsive remote controls and unit display error codes.

Demand Response Signal Impact

Guidance on how the Demand Response signal affects unit operation and control.

TCL Home App Setup

Download and Install the App

Steps to acquire the TCL Home App via app stores or a web browser link.

Creating Your User Account

Instructions for registering a new account, including email verification and password setup.

Adding Your AC to the App

Troubleshooting WiFi App Connectivity

App Loses AC Connection

Solutions for intermittent connection loss between the TCL Home App and the AC unit.

App Cannot Detect AC

Steps to resolve issues where the app fails to find or identify the air conditioner.

Network and Permissions Issues

Addresses problems connecting to the wireless network and necessary app permission settings.

TCL North America Limited Warranty

Warranty Coverage Details

Specifies what the warranty covers, including labor and parts for different usage types.

Service, Registration, and Contact

Information on how to get service, register the product, and find contact information.

Warranty Exclusions List

Details specific damages and conditions that are not covered under the limited product warranty.

Contacting TCL Support

Provides essential contact information for TCL North America customer support.

Customer Support Resources

Related product manuals

Table of Contents

Questions and Answers:

TCL 5K-14K UM Specifications

Summary

Product Registration and Protection Plans

Smartphone Registration

Online Registration Method

TCL Protection Plan Options

Safety and Electrical Requirements

Electrical Specifications

Appliance Registration Process

Battery Usage Advisory

Installation Safety and Guidelines

Flammable Refrigerant Safety

Professional Installation Requirement

Refrigerant Charge and Room Size

Installation Safety Principles

Site and Operation Safety Rules

Key Installation Safety Practices

Whats Included in the Box

Initial Setup: Testing and Installation

Pre-Installation Unit Test

Window Panel Attachment

Operating Your Air Conditioner

Basic Controls and Display Features

Understanding Operating Modes

Fan Speed and Humidity Control

Advanced Operation and Maintenance

Timer and Sleep Mode Usage

Filter Check and Cleaning Guide

Normal Unit Operating Sounds

Troubleshooting Common AC Issues

Unit Fails to Start

Cooling and Airflow Problems

Water Dripping and Drainage

Remote and Display Malfunctions

Demand Response Signal Impact

TCL Home App Setup

Download and Install the App

Creating Your User Account

Adding Your AC to the App

Troubleshooting WiFi App Connectivity

App Loses AC Connection

App Cannot Detect AC

Network and Permissions Issues

TCL North America Limited Warranty

Warranty Coverage Details

Service, Registration, and Contact

Warranty Exclusions List

Contacting TCL Support

Customer Support Resources

Related product manuals