rental purposes.
What we will do:
At TCL North America’s discretion, (1) pay an Authorized TCL Service Center for both labor charges and parts
to repair your television, or (2) replace your television with a new or refurbished / remanufactured equivalent
value product. The decision to repair or replace will be made solely by TCL North America. See “How to get
service”.
How to get service:
Call 1-877-300-9509.
Please have your original purchase receipt or proof of purchase (bill of sale or receipted invoice), the unit’s date
of purchase, place of purchase and model/serial number ready. The model/serial number information can be
found on the back of your unit.
A representative will troubleshoot your problem over the telephone. If it is determined that your unit requires
service, the service location will be at the sole discretion of TCL North America based upon the TCL North
America Limited Warranty Statement.
At the sole discretion of TCL North America, television screen sizes 43’’ and smaller will either be repaired at an
Authorized TCL Service Center or directly exchanged for a new or refurbished/remanufactured unit. At the sole
discretion of TCL North America, television screen sizes 44’’ or larger will either be repaired at an Authorized
TCL Service Center or repaired in-home.
If repaired at an Authorized TCL Service Center, a pre-paid shipping label will be provided and TCL North
America will pay for return shipping.
Proof of purchase in the form of a bill of sale or receipted invoice from an Authorized Dealer which is evidence
that the product is within the warranty period must be presented to obtain warranty service.
PRE-AUTHORIZATION MUST BE OBTAINED BEFORE (1) SENDING ANY PRODUCT TO AN AUTHORIZED
TCL SERVICE CENTER, OR (2) OBTAINING ANY IN-HOME REPAIR/REPLACEMENT/RENTAL SERVICES.
What your warranty does not cover:
Customer instruction. (Your Owner’s Manual describes how to install, adjust, and operate your unit. Any
additional information should be obtained from your Authorized Dealer).
Installation and related adjustments, or damage resulting from installation.
Damage resulting from non-approved installation methods.
Signal reception problems not caused by your unit.
Damage from misuse, abuse, neglect, normal wear and tear, cosmetic damage, mishandling, faulty installation,
or power line surges.
Markings or images on the television’s panel resulting from viewing fixed images (including but not limited to
certain 4:3 images on wide screen televisions, or data or images in fixed screen locations from banners, video
games, or certain broadcast networks).
A television that has been modified or incorporated into other products.
A unit purchased or serviced outside the USA.
A unit sold in “As-Is”, “Factory Reconditioned”, “Factory Re-Certified”, or “Refurbished” condition or with faults.
Acts of nature or God, such as but not limited to earthquake or lightning damage.
Special, incidental or consequential damages.
Product Registration:
Please register your TCL TV purchase on-line at www.tclusa.com. It will make it easier to contact you should it
ever be necessary. Registration is not required for warranty coverage.
TCL North America Limited Warranty
LIMITATION OF WARRANTY
THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS PRODUCT. NO VERBAL
OR WRITTEN INFORMATION GIVEN BY TCL NORTH AMERICA, ITS AGENTS OR EMPLOYEES SHALL
CREATE A GUARANTEE OR IN ANY WAY INCREASE OR MODIFY THE SCOPE OF THIS WARRANTY. REPAIR
OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE
CONSUMER. TCL NORTH AMERICA SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY
BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. THIS DISCLAIMER OF
WARRANTIES AND LIMITED WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE
APPLICABLE WARRANTY AND WARRANTY PERIOD SET FORTH ABOVE. THIS WARRANTY IS SUBJECT TO
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