13
Troubleshooting
If you encounter problems while using the product, refer to the troubleshooting information to
help determine the problem and find possible solutions.
General problems
Problem Solution
I can't turn on the earbuds.
Your earbuds don't have enough battery power. Charge your
earbuds.
I lost one of the earbuds. Contact the local contact center for further advice.
The charging time and battery
life are different between the
two earbuds.
•The charging time may differ between the two earbuds
even if they start charging at the same time.
•The charging time and remaining battery may differ
between the two earbuds due to different inner
components.
The actual playing time of
earbuds is shorter than the
specified time on the package.
Testing is conducted in the lab environment. Battery life
depends on device settings, environment, usage, and many
other factors.
How to dispose of my earbuds?
Check your country's local waste regulations for the proper
disposal of electronic products. For more information, visit
www.tcl.com.
Connection problems
Problem Solution
I can't pair the earbuds with my
device.
•Make sure you have turned off the Bluetooth function of
all previously paired devices.
•Remove your earbuds from the pairing list on your device.
•Follow the steps in the user manual to make pairing
operation.
The earbuds can't connect to
my device automatically.
•Make sure the Bluetooth function of your device is
enabled before using your earbuds.
•Check if your earbuds enter pairing mode. If so, you can
reconnect the earbuds to your device in the Bluetooth
setting on your device.
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General
Weight and Dimensions
