Troubleshoong
Refertotheinstruconsbelowbeforecontacngouraersales
service:
Your Smartwatch can’t be detected.
• PressthePowerkeytolightupthescreen.YourSmartwatch
canbedetectedforonly3minutesaerthescreeniso.
• Tu r n onBluetoothifitisdisabled.
• EnabletheBluetoothservicetosearchfordevices.
Your Smartwatch fails to pair with your phone or the pairing
is slow.
• PressthePowerkeytolightupthescreen.YourSmartwatch
canbedetectedforonly3minutesaerthescreeniso.
Your Smartwatch oen disconnects from your phone.
• The background Smartwatch service stops. Restart the
applicaon.
• Make sure your Smartwatch is not too far away from your
phone.
Wi-Fi/Bluetooth transferring is slower than expected:
If other Bluetooth devices are also paired and connected to
yourphone,itisnormalfortheletransferrateviaBluetoothto
decrease.ItisalsonormalbehaviourfortheWi-Fispeedtobe
impactedandyoumayexperienceslowerperformance.
How many BT 4.0 Low Energy (BLE) devices can be connected
to the phone at most?
5BLEdevicescanbeconnectedtothephoneatthesameme.
Aer installing the MOVETIME Smartwatch applicaon your
phone’sbaeryconsumponincreases.
Thisisnormalandtheconsumponincludes: