15
Troubleshooting
Having trouble completing installation? Don’t worry, it’s usually an easy fix.
PROBLEM POSSIBLE CAUSES SOLUTIONS
TCL Home App loses
connectivity to AC
during setup
Wireless router may be too far from AC • Relocate wireless router closer to AC.
Network error
• Restart wireless router, AC, and
mobile device.
TCL Home App cannot
find AC
Network error
• Restart wireless router, AC, and
mobile device.
App & AC are not on the same 2.4GHz
channel
• Confirm your device is connected to
the 2.4GHz channel.
Router blocking TCL Home App
• Verify App is not being blocked by
the router’s firewall.
Incorrect WiFi Password • Reinput and verify WiFi password.
Unable to find or
connect to Wireless
Network
App may need permission to location
• Give TCL Home App permission to
Location in phone settings.
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