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My device can't be charged properly

• Make sure that you are using the TCL charger that

comes with the device.

• If your device has a removable battery, make sure

that your battery is inserted properly and clean the

battery contact if it’s dirty. It must be inserted before

plugging in the charger.

• Make sure that your battery is not completely

discharged; if the battery power has been empty

for a long time, it may take around 20 minutes to

display the battery charging indicator on the screen.

• Make sure that charging is carried out under normal

conditions (0°C (32°F) to 40°C (104°F )).

• When abroad, check that the voltage input is

compatible.

My device can't connect to a network or "No

service" is displayed

• Try connecting to the network by moving to another

physical location.

• Verify the network coverage with your operator.

• Check with your operator that your SIM card is valid.

• Try connecting at a later time if the network is

overloaded.

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