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This warranty is provided in Australia by Glen Dimplex Australia Pty Limited ABN 69 118 275 460
(Phone number 1300 556 816) and in New Zealand by Glen Dimplex New Zealand Limited
NZBN 9429000069823 (Phone number 09 274 8265) in respect of the Technika Professional
product.
1. Technika Professional Express Warranty
Subject to the exclusions below, we warrant that the product will not have any electrical or
mechanical breakdowns within:
a) In the case of Technika Professional products used for personal, domestic or household
purposes, a period of 2 years from the date the product is purchased as a brand-new
product from a retailer located in Australia / New Zealand.
b) In the case of Technika Professional products used for purposes other than personal,
domestic or household purposes (including business or commercial use), a period of 90
days from the date the product is purchased as a brand-new product from a retailer located
in Australia / New Zealand. Technika Professional products are designed and intended for
domestic use only; and
c) All warranty repairs must be carried out by Glen Dimplex or their nominated service agent
Note: warranty periods detailed above may vary in line with agreements with select retail
and builder partners and may dier between Australia and New Zealand.
The benefits conferred by this express warranty are in addition to the Consumer Guarantees
referred to in section 3 and any other statutory rights you may have under the Australian / New
Zealand Consumer Law and/or other applicable laws.
2. Warranty exclusions
This express warranty does not apply where:
a) The product has been installed, used or operated otherwise than in accordance with the
product manual or other similar documentation provided to you with the product;
MANUFACTURER GUARANTEE
b) The product requires repairs due to damage resulting from accident, misuse, incorrect
installation, insect or vermin infestation, improper liquid spillage, cleaning or maintenance,
unauthorised modification, use on an incorrect voltage, power surges and dips, voltage
supply problems, tampering or unauthorised repairs by any persons, use of defective or
incompatible accessories or exposure to abnormally corrosive conditions, events
independent of human control which occurred after the goods left the control of Glen
Dimplex;
c) The repair relates to the replacement of consumable parts such as fuses and bulbs or
any other parts of the product which require routine replacement;
d) You are unable to provide us with reasonable proof of purchase for the product;
e) the breakdown occurs after the expiry of the express warranty period set out in section
1 or
f) the product was not purchased in Australia / New Zealand as a brand-new product.
3. Consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian / New Zealand
Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
4. How to make a claim
You may make a claim under this warranty through our website, contacting our customer care
line or via email. Contact details for Glen Dimplex Australia and New Zealand can be found at
the end of this document
To make a valid claim under this warranty, you must:
a) Lodge the claim with us as soon as possible and no later than 14 days after you first
become aware of the breakdown;
b) Provide us with the product serial number;
c) Provide us with reasonable proof of purchase for the product. This can take the form of
a store receipt, new home handover form or other payment receipt documentation; and
d) If required by us, provide us (or any person nominated by us) with access to the
premises at which the product is located at times nominated by us (so that we can
inspect the product).
MANUFACTURER GUARANTEE
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