If you have any problem or queries, please contact our Customer
Relations team first for expert help and advice.
5- IS THERE A PROBLEM ?
Problems Possible causes Solutions
• The iron does not heat up.
• Water drips from the holes in the sole plate.
• Brown streaks come through the holes in the sole plate
and stain the linen.
• The sole plate is dirty or brown and can stain the linen.
• There is little or no steam.
• The sole plate is scratched or damaged.
• The auto-stop safety switch has operated
• Thermostat control not correctly positioned
• The chosen temperature is too low and does not allow for the
formation of steam.
• You are using steam while the iron is not hot enough.
• You are using the shot of steam button too often.
• The steam flow is too high.
• You have stored the iron horizontally, without emptying it and
without setting it to DRY.
• You are using chemical descaling agents.
• You are using pure distilled water.
• Fabric fibres have accumulated in the holes of the sole plate and
are burning.
• Your linen is not rinsed sufficiently or you have ironed a new
garment before washing it.
• You are using too high a temperature.
• You are using starch.
• The water tank is empty.
• The anti-calc valve is dirty.
• Your iron has a build-up of scale.
• You iron has been used dry for too long.
• You have placed your iron flat on a metallic rest-plate.
• You have ironed over a zip.
• Restart the iron by lightly moving it.
• Set the thermostat control to the required fabric to be ironed.
• Set the thermostat in the coloured zone (from ●● to MAX).
• Wait until the thermostat light goes out.
• Wait a few seconds between each use of the button.
• Reduce the steam flow.
• See the section "Storing your iron".
• Do not add any descaling agents to the water in the water tank.
• Do a self-cleaning and use tap water or 50 % tap water and 50 %
demineralized water.
• Do a self-cleaning.
• Clean the sole plate with a non-metallic sponge.
Vacuum the holes of the sole plate from time to time.
• Ensure linen is rinsed thoroughly to remove any soap deposits or
chemicals on new garments which have been sucked up by the iron.
• Clean the sole plate as indicated above. See the temperature table to
correctly set the thermostat.
• Clean the sole plate as indicated above. Always spray starch onto the
reverse side of the fabric to be ironed.
• Fill it with tap water.
• Clean the anti-calc valve.
• Clean the anti-calc valve and do a self-cleaning.
• Do a self-cleaning.
• Always set your iron on its heel.
• Try to avoid ironing over zips which may have rough edges.
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