CONTACT CUSTOMER CARE 1+(619)449-2392
If the above problems still cannot be solved, please contact Customer Care, do not disassemble by
yourself.
Remarks: Please use the included cup to add water to the water
tank, and no more than 3 cups, otherwise the water might go inside
and damage the machine.
TROUBLESHOOTING
• Something goes wrong? Before you want to fix it, try the following methods to solve it.
Circumstance Occurs Measures
The handle buttons do
not respond
Check if the product is turned on normally.
Check if the product has power.
The handle is a Bluetooth device, check whether it can be
used normally after restarting the host.
Can’t spray water
Check if there is water in the water tank.
Check whether the water outlet is blocked. If it is not used for
a long time, it may be blocked by scale. Try to use citric acid
soak for 24 hours before using.
No response from indica-
tor light
Check if the charging port is loose, plug in the charger again.
Check if there is water in the charging port, if there is, please
contact after-sales customer service.
Check if the charger indicator is on, if not, please contact
after-sales customer service.
Water stains/stains
remain on the floor after
use
There is much dust and debris in the cleaning area, use a
vacuum cleaner/broom to clean up before use.
The cleaning cloth may be too dirty or too wet, disconnect
the power and replace the cleaning cloth.
The cleaning cloth may be washed with washing powder, and
the water may not be thoroughly washed. The washing pow-
der remains on the cleaning cloth. Please use liquid detergent
to clean the cleaning cloth again.
If the cleaned area has not been cleaned for a long time or
is a place with thick grease deposits such as a kitchen, please
use detergent to clean the stained area once, and then do
the mop cleaning.
It may be the residue on the floor after cleaning with the
detergent used before, and it needs to be cleaned several
times with the product.
Product is difficult to push
Check if it needs to be charged (red light flashes slowly/fast
flashes).
Try to push the product lightly.
To Next Page
Loading...