Telstra 12500 - Page 25

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Phone does not work
Ë +DYH\RXLQVWDOOHGWKHEDWWHU\FRUUHFWO\"6HHSDJH
Ë &KHFNWKDWWKHPDLQVSRZHULVFRUUHFWO\FRQQHFWHG
Ë ,VWKHKDQGVHWVZLWFKHGRII"7RVZLWFKWKHKDQGVHWRQVHHSDJH
No dial tone
Ë ,VWKHWHOHSKRQHFRUGSOXJJHGLQWRWKHSKRQHVRFNHW"
Ë &KHFNWKDWWKHPDLQVSRZHULVVZLWFKHGRQDWWKHSRZHUSRLQW
Ë 2QO\XVHWKHWHOHSKRQHFRUGVXSSOLHGZLWKWKHSKRQH
Ë 7KHWHOHSKRQHOLQHFRUGPLJKWEHPDOIXQFWLRQLQJ,QVWDOODQHZWHOHSKRQHOLQHFRUG
Ë 0RYHWKHKDQGVHWFORVHUWRWKHWHOHSKRQHEDVH,WPLJKWEHRXWRIUDQJH
Ë 'LVFRQQHFWWKHWHOHSKRQHDQGFRQQHFWDGLIIHUHQWWHOHSKRQH,IWKHUHLVQRGLDOWRQHRQ
WKLVWHOHSKRQHWKHSUREOHPLVLQ\RXUZLULQJRUORFDOVHUYLFH&RQWDFW\RXUORFDOWHOHSKRQH
FRPSDQ\
Cannot dial out or receive calls
Ë &KHFNWKDWWKHPDLQVSRZHULVFRUUHFWO\FRQQHFWHG
Ë 7KHEDWWHU\PD\QHHGUHFKDUJLQJ
Ë +DVWKHUHEHHQDSRZHUFXW",IVRSODFHWKHKDQGVHWEDFNRQWKHEDVHIRUVHFRQGVDQG
WU\DJDLQ,ILWVWLOOGRHVQRWZRUNGLVFRQQHFWWKHEDWWHU\DQGPDLQVSRZHUIRUPLQXWHV
WKHQUHFRQQHFWDQGWU\DJDLQ
You have a dial tone, but the phone will not dial out
Ë ,I\RXDUHFRQQHFWHGWRD3$%;FKHFNZKHWKHU\RXQHHGWRGLDODQDFFHVVFRGH
Handset does not ring
Ë 7KHULQJHUYROXPHPD\EHVZLWFKHGRII6HHSDJH
Ë &KHFNWKDWWKHPDLQVSRZHULVFRUUHFWO\FRQQHFWHG
Ë 0DNHVXUHWKHKDQGVHWLVUHJLVWHUHGWRWKHEDVH6HHSDJH
No display
Ë 7KHEDWWHU\PD\EHàDWGHDGRULQFRUUHFWO\LQVHUWHG
Ë 5HFKDUJHRUUHSODFHWKHEDWWHU\
Handset displays “Out of range or no pwr at base”
Ë ,VWKHKDQGVHWUHJLVWHUHGFRUUHFWO\WRWKHEDVH"6HHSDJH
Ë &KHFNWKDWWKHPDLQVSRZHULVFRUUHFWO\FRQQHFWHG
Ë &KHFNWKDWWKHKDQGVHWLVZLWKLQUDQJHRIWKHEDVH
Ë ,VWKHEDWWHU\ORZ"3ODFHWKHKDQGVHWRQWKHEDVHFKDUJHUWRUHFKDUJH
HELP
GRHVQRWDSSHDUWREH¼OOLQJZKHQRQFKDUJH
Ë 7U\FOHDQLQJWKHFKDUJLQJFRQWDFWV
Ë &KHFNWKDWWKHPDLQVSRZHULVFRUUHFWO\FRQQHFWHG
Ë ,IWKHDERYHPHDVXUHVGRQRWFRUUHFWWKHSUREOHPUHSODFHWKHEDWWHU\
You hear the busy tone when you press
Ë 0DNHVXUHWKHKDQGVHWLVLQUDQJHRIWKHEDVH
Ë $QRWKHUKDQGVHWUHJLVWHUHGWR\RXU7HOVWUDEDVHPD\EHRQWKHOLQH
Answering machine does not record any messages
Ë 0DNHVXUHWKHDQVZHULQJPDFKLQHLVVZLWFKHGRQ6HHSDJH
Ë 7KHPHPRU\PD\EHIXOOSOHDVHGHOHWHVRPHROGPHVVDJHVWRIUHHXSVSDFH6HHSDJH
Cannot access your messages from another phone
Ë +DYH\RXFKDQJHGWKHUHPRWHDFFHVVVHFXULW\3,1FRGH"6HHSDJH$OZD\VNHHSDQRWH
RIWKHQHZ3,1FRGHLQDVDIHSODFH
Ë +DVUHPRWHDFFHVVEHHQGLVDEOHG"7RHQDEOHUHPRWHDFFHVVVHHSDJH
Ë 0DNHVXUH\RXDUHFDOOLQJIURPDWRXFKWRQHWHOHSKRQH:KHQGLDOOLQJDQXPEHUWKHUH
VKRXOGEHWRQHV,IWKHUHDUHFOLFNVWKHQLWLVQRWDWRXFKWRQHWHOHSKRQHDQGFDQQRW
DFWLYDWHWKHDQVZHULQJPDFKLQH
Ë 7KHDQVZHULQJPDFKLQHPLJKWQRWGHWHFWWKHUHPRWHDFFHVVFRGHZKHQ\RXU
DQQRXQFHPHQWLVSOD\LQJ:DLWXQWLOWKHDQQRXQFHPHQWLVRYHUEHIRUHHQWHULQJWKHFRGH
Ë 7KHUHPLJKWEHLQWHUIHUHQFHRQWKHWHOHSKRQHOLQH\RXDUHXVLQJ3UHVVWKHGLDOSDGNH\V
ßUPO\ZKHQGLDOOLQJ
No Calling Number Display number / name displayed
Ë +DYH\RXVXEVFULEHGWR7HOVWUDÄV&DOOLQJ1XPEHU'LVSOD\6HUYLFH"6HHSDJH
Ë 7KHFDOOHUPD\KDYHEORFNHGWKHLUQXPEHU
Ë $QH[DFWQDPHQXPEHUPDWFKZDVQRWIRXQGLQ\RXUSKRQHERRN&KHFNWKDW\RXKDYH
VWRUHGWKHFRPSOHWHQXPEHULQFOXGLQJDUHDFRGH
Ë 7KHFDOOHUPLJKWQRWEHFDOOLQJIURPDQDUHDZKLFKVXSSRUWV&DOOLQJ1XPEHU'LVSOD\
Ë %RWK\RXDQGWKHFDOOHUÄVWHOHSKRQHFRPSDQLHVPXVWXVHHTXLSPHQWFRPSDWLEOHZLWKWKH
&DOOLQJ1XPEHU'LVSOD\VHUYLFH
Ë 7KH&DOOLQJ1XPEHU'LVSOD\LQIRUPDWLRQVKRZVDIWHUWKHßUVWRUVHFRQGULQJ