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Telstra 13500 - User Manual

Telstra 13500
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TELSTRA 13500/13550 DECT6.0
CORDLESS PHONE
USER GUIDE
This telephone has been designed for ease of use.
Please read the instructions and keep it handy for future reference.
If you have any problems with your phone, refer to the Help section of this User
Guide.

Table of Contents

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Summary

Introduction and Support

Product Overview and Initial Guidance

Introduces product features and provides initial usage advice.

Obtaining Technical Support

Details how to contact support for product issues and operational difficulties.

Package Contents

Standard and Optional Package Items

Lists all items included in the telephone package, including optional extras.

Important Safety Instructions

General Safety Guidelines

Essential safety precautions to prevent fire, electric shock, and injury during use.

Battery and Power Supply Safety

Guidelines for safe handling and use of batteries and power adapters.

Getting Started: Location

Optimal Placement for Signal and Interference

Recommendations for positioning the base station for best performance and minimal interference.

Setting Up: Base Installation

Connecting Telephone Base and Power

Step-by-step guide for connecting the base unit to power and the phone line.

DSL Internet Setup Considerations

Notes on using a DSL filter when connecting to a broadband internet service.

Handset Battery Installation

Additional Handset Charger Setup

Installation Options: Wall Mounting

Converting Tabletop to Wall Mount

Steps for mounting the telephone base onto a wall using a standard mounting plate.

Important Operational Notes

Battery Warnings and Performance Tips

Information on low battery indicators, charging times, and battery life.

General Usage and Warnings

Key notes and warnings regarding product usage, water exposure, and power.

Date and Time Configuration

Automatic vs. Manual Date;Time Setting

Explains how date and time are set automatically via Caller ID or manually.

Manual Date and Time Setup Steps

Detailed instructions for manually setting the date and time on the handset.

Getting to Know Your Phone: Handset

Handset Button Functions

Descriptions of key buttons like Charge, Redial, Volume, Menu, Select, and Cancel.

Telephone Base Buttons (Telstra 13550)

Answering Machine Message Controls

Explains buttons for playing, stopping, skipping, repeating, and deleting messages.

Base Unit Indicators and Controls

Telephone Base Buttons (Telstra 13500)

Base Unit Indicators and Page Function

Explains the 'IN USE' light and the 'PAGE' button for locating handsets.

Charging Cradle Functionality

Identifies the charging cradle where the handset is placed.

Navigating Menus and Layout

Accessing the Handset Main Menu

Steps to enter and navigate the primary menu on the cordless handset.

Handset Menu Structure Overview

A visual representation of the main menu categories and options available.

Keystroke Table

Bluetooth Connectivity Features

Introduction to Bluetooth Capabilities

Overview of the system's Bluetooth features, including pairing and call handling.

Important Information for Bluetooth Use

Key considerations for optimal Bluetooth performance, range, and charging.

Pairing a Mobile Phone via Bluetooth

Replacing a Paired Bluetooth Phone

Managing Bluetooth Connections

Using the Phone: Making and Receiving Calls

Home Call Operations

How to make, answer, and end standard home phone calls.

Mobile Call Operations via Bluetooth

How to answer and end calls using the connected mobile phone line.

Speakerphone Functionality

Using the speakerphone feature for hands-free conversations on the handset.

Volume Control, Mute, and Ringer Silencing

Redial, Chain Dialing, and Finding Handsets

Redialing and Managing Call History

Steps to redial numbers, delete entries, and redial mobile calls.

Utilizing Chain Dialing

Feature for initiating dialing sequences from stored numbers during a call.

Locating Handsets via Paging

How to use the 'PAGE' function to find misplaced handsets.

Call Transfer and Conferencing

Transferring Calls Between Handsets

Procedure to transfer an external call from one handset to another.

Joining and Creating Conference Calls

Steps to join an active call or establish a three-way conference.

Intercom Functionality

Making and Receiving Intercom Calls

Instructions for direct communication between handsets using the intercom feature.

Intercom Usage Notes and Limitations

Important considerations, cancellation methods, and usage constraints for intercom calls.

Advanced Call Management Features

Handling External Calls During Intercom

How to manage an incoming external call while engaged in an intercom conversation.

Setting Up Power Fail Back-Up Mode

Guide to configuring the power fail back-up for making calls during outages.

Power Fail Back-Up Mode Operation

Making and Answering Calls in Power Fail Mode

Phonebook Management

Adding New Phonebook Entries

Step-by-step instructions for adding contacts, including name, number, and ringer melody.

Reviewing and Viewing Contacts

How to access and browse through the stored phonebook entries.

Alphabetical Search and Editing Entries

Deleting Phonebook Entries

Handset Settings Configuration

Accessing and Navigating Handset Settings

General guidance on entering and navigating the handset settings menu.

Setting Date Format and Time

Instructions for configuring the date format and manually setting the current date and time.

Alarm Settings Configuration

Ringer Volume and Melody Settings

Adjusting Handset Ringer Volume

Guide to changing the ringer volume levels or turning the ringer off.

Setting Ringer Melodies for Calls

Options for selecting distinct ringtones for external, internal, and mobile calls.

Tone Settings: Keypad and Battery Alerts

Tone Settings: Coverage Alerts and Auto Answer

Handset Renaming and Base Selection

Base Settings (Telstra 13550 Only)

Adjusting Base Ringer Volume

How to adjust the ringer volume on the telephone base unit.

Setting Base Ringer Melody

Options for selecting different ringtones for the base unit.

Flash Time and System PIN Code

Telstra Network Services: Caller ID

Understanding Calling Number Display

Explains how the Caller ID service displays incoming call information.

Missed Call Indicators and Call List Functionality

How missed calls are indicated and the features of the call list log.

Call List Display Messages and Reviewing Entries

Managing the Call List

Dialing from Call List Entries

Steps to make a call directly from a saved entry in the call list.

Saving Call List Entries to Phonebook

How to copy call log details into the phonebook for easier access.

Deleting Specific Call List Entries

Procedures for removing individual entries from the call list.

Deleting Entire Call List and Setting Category

Message Indicators and Home Messaging Services

Flashing Message Indicator (FMI) Explained

How the FMI alerts users to new voicemail messages.

Accessing Telstra Home Messages;MessageBank

Steps to dial into Telstra's messaging services from the handset.

Call Waiting and 3-Way Chat Features

Managing Incoming Calls with Call Waiting

How to handle new calls while already on an active call.

Setting Up and Using 3-Way Chat

Instructions for conducting conference calls with multiple participants.

Answering Machine Operation (Telstra 13550)

Turning the Answering Machine On;Off

Guide to enabling or disabling the answering machine via the base or handset.

Playing and Managing Messages

Answering Machine Announcements and Memos

Deleting All Old Messages

Procedure for clearing all previously reviewed messages from the answering machine.

Recording Your Own Announcement

Instructions for recording a personalized outgoing message for callers.

Playing Announcements and Recording Memos

Answering Machine Settings: Rings, Delay, and Remote Access

Setting Number of Rings and Answer Delay

Configuring the number of rings before the answering machine answers and the answer delay.

Managing Remote Access Code

Setting and changing the four-digit PIN code for remote access to the answering machine.

Recording Time Limits and Voicemail Integration

Call Screening Functionality

Enabling and Disabling Call Screening

How to activate or deactivate the feature to hear incoming messages as they record.

Screening Calls at Handset and Call Intercept

Message Window Displays and Remote Operation

Understanding Message Window Codes

Explains the meaning of various codes and indicators displayed on the message window.

Remote Access Command List

A list of commands used to remotely control the answering machine.

Remote Access Command Reference

Help and Troubleshooting

Resolving General Phone Malfunctions

Steps to fix issues when the telephone is not working at all.

Troubleshooting Dial Tone Issues

Solutions for problems related to not getting a dial tone.

Troubleshooting Outgoing Call Failures

Steps to resolve issues preventing the user from making outgoing calls.

Troubleshooting Handset Performance and Range

Interference, Charging, and Signal Quality Issues

Sound Quality, Call Interference, and Ringing Problems

Handset Battery Charging and Connection Troubleshooting

Troubleshooting Specific Features

Calling Number Display (Caller ID) Problems

Solutions for Caller ID not working or displaying incorrectly.

Incomplete Answering Machine Messages

Explains causes for partial messages and how to fix them.

Answering Machine Message Clarity and Remote Commands

Answering Machine Recording and Voicemail Indicators

System Reset and Technical Support

Resetting Telephone Equipment

Steps to reset the telephone base and handset for common malfunctions.

Contacting TecHelp for Support

Contact information for technical assistance and replacement parts.

General Information: Maintenance and Safety

Replacing Handset Batteries

Instructions for replacing worn-out rechargeable batteries in the handset.

Product Safety and Interference Guidelines

Safety precautions regarding electrical hazards, radio signals, and potential interference.

Environmental Considerations and Cleaning Procedures

Telephone Line Capacity (REN)

Customer Service and Product Warranty

Customer Service Contact Details

Contact information for product assistance and Telstra network service inquiries.

Voluntary Product Warranty Information

Details on the warranty period, terms, exclusions, and claim procedures.

Warranty Claim Process and Record Keeping

Warranty Provider and Consumer Rights

Telstra 13500 Specifications

General IconGeneral
BrandTelstra
Model13500
DECT SecurityYes
Battery LifeUp to 10 hours talk time
Caller IDYes
Call WaitingYes
SpeakerphoneYes
Handset SpeakerphoneYes
IntercomYes
Answering MachineNo
Number of Handsets1
TypeCordless Phone
Frequency1.9 GHz
RangeUp to 300m outdoors, 50m indoors
Phonebook memory50 entries
DisplayLCD
ExpandableYes

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