If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/
16
Phone doesn’t work
• Check that the mains power is correctly connected.
No dial tone or line cord error message displayed on screen
• Is the telephone cord plugged into the base and phone wall socket?
• Check that the mains power is correctly connected.
• Only use the telephone cord supplied with the phone.
Can’t make or receive calls
• Check that the mains power is correctly connected.
• Check that product call barring is not active.
• Has there been a power cut? If so, the screen will show the
Power Cut? Set time ? message. Reset the time and date and check that you
can now hear the dialling tone.
You have a dial tone, but the phone won’t dial out
• If you’re connected to a switchboard, check whether you need to dial
an access code, go to https://go.telstra.com.au/helpandsupport/home-
phone/.
Help
You will still be able to make and receive calls if the power fails. The phone
comes with a back-up battery which gives you up to 8 hours of stand-by time.
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