TELUS SmartHome - Alarm Verification Outcomes; Emergency Services Dispatch

EMERGENCY SERVICES MAY BE
DISPATCHED
•
Unless an alarm is veried to be false via the
previous steps, our CMS will request
emergency service providers to be
dispatched
•
With increasing frequency, emergency
service providers are denying requests to
dispatchifalarmsarenotveried
EMERGENCY SERVICE PROVIDERS
WILL BE DISPATCHED IMMEDIATELY
•
This can happen at any stage of the
alarm response as long as the alarm
isveriedbyyou,youremergency
contacts, or a guard
•
If requested, the guard can remain on
site until police arrive.
Note: there is an incremental charge
for this service that you must authorize
in advance
Some emergency service providers will only dispatch authorities if the alarm is verified to be a true alarm.
To achieve this verification and prevent you from incurring false alarm fees, we attempt to verify the event
through a series of steps based on industry proven best-practices. Failure to determine the nature of an
alarm at any step will escalate the response to the next course of action.
The alarm is still unable to be
veried by you, your contacts
or a guard
The alarm is veried to be a
true alarm event