Owner’s Guide
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Here’s a list of the most common questions regarding your
TELUS SmartHome Security system. For further information, visit
telus.com/homesecurity/faq
What batteries do my products use and how can I change them?
Your panel, sensors and automation devices will alert you when a battery runs low.
If your panel is emitting a low battery warning, please contact us at 1-855-255-8828
to arrange a repair appointment.
For your sensors and automation devices, it’s easy to change the batteries yourself.
Our how-to videos and content will walk you through the process step by step.
Instructions can be found on telus.com/smarthomeguides.
To change your camera’s network settings, follow these instructions here:
1. Log in to the web portal
2. Select Video
3. Select Settings
4. In the “Video Device” dropdown menu, select the camera you would like to modify
your Wireless Network settings for
5. To enter the new settings:
•
Select Copy to copy the network information from another connected camera.
This is recommended if there are other cameras on the account already
connected to the new Wi-Fi network
•
Select Scan to scan for, enter the Wi-Fi password, and connect the camera to
a new Wi-Fi network
•
Select Manual to manually enter the network’s SSID, Wi-Fi password, and
encryption type
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