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TELUS SmartHome Security
Quick Start Guide
Getting started with your TELUS SmartHome Security
This Quick Start Guide is meant to provide you with a preview of the most popular
features to help you start using what your system has to offer. You can find more
detailed information on each feature starting from Page 7.
TELUS SmartHome Security features:
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Manage your system remotely (e.g. arm and disarm your system)
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View up-to-date information on your home, such as which doors or windows are open
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Manage your notifications
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View and control video and automated devices
Before you begin, please wait for your technician to generate your Welcome
Letter, which will be sent as an email during your install. If you’re self-installing
your services, this is sent when you activate your account.
Mobile Device Setup Guide
1. Download the free TELUS SmartHome app.
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To login, you will need to open your Welcome Letter. This will prompt you to create a login.
2. Arming reminder by a set time.
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By default you will receive a daily email by a set time if you have not armed your system.
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To adjust this: Menu > Notifications > Arming Reminder > Enter New Time > Save
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Another way to receive your reminder is through Push Notifications.
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To enable this: Menu > Notifications > Toggle On Push Notifications > Arming Reminder >
Recipients > Remove Your Email > + Add Recipients > Select Push Device > Close > Save
3. Arming reminder by your phone’s location.
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To receive an arming reminder when you are more than 3KM away from your home
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To enable: Menu > Geo-Services > Toggle to ON. Menu > Notifications > Arming
Reminder > Select When People Cross a Geo-Fence > Select Your Device > Save
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