2.2 Recordings and storage
Depending on your plan, your camera can upload a maximum of 3,000 clips per month. If
you go over this amount, you will receive a notification if your settings are enabled.
You will also need to reactivate your recording rules the following month from the
TELUS SmartHome app or web portal. For this reason, it is important to adjust your
camera preferences and sensitivity so you don’t record unnecessary clips and exceed this
monthly upload limit. For more information, visit telus.com/camerasupport
Additionally, your online account can store a maximum of 3,000 clips at any given time,
which can be viewed through the TELUS SmartHome app or web portal. If you record
more than this amount, newer clips will override your oldest ones. For instance, if you
record 3,001 clips over the course of three months, the 3,001st clip will replace your 1st clip,
and so on. You can save certain clips so they are not overwritten by going to your TELUS
SmartHome account and “protecting” the clip.
Warning: Alarm-triggered recordings will always be
available even if you have reached your data limit.
Storing 1,000 clips in 1980 would require a computer the size of a car and
would have cost over $3 million in present-day terms!
DID YOU KNOW?
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