Owner’s Guide
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Can I temporarily disable my alarm?
If you want to disable your entire alarm system so that no alarm events are forwarded to a
CMS operator, you can call TELUS and request that your account be put in Test Mode.
Putting your account back in Test Mode can be useful for when you’re undertaking activities
that may trigger a high volume of false alarms (e.g. renovating your home, replacing a device
battery, a planned power outage). You will be able to put your system in Test Mode for a
maximum of 3 days.
How do I add and pair a new smart home device?
You can purchase additional devices for your security system directly through TELUS. Simply
visit telus.com to see which additional security or automation devices you want, and a
TELUS agent will walk you through the purchase and installation process.
Looking for step-by-step instructions on how to add your new device?
Visit telus.com/smarthomeguides
Additionally, your TELUS SmartHome Security system integrates well with many other
devices and providers. Visit telus.com/homesecurity/beforeyoubuy for further information.
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