22|TEMSA TS 35 Rev. 08/01.11.13
Vehicle Handover
The Dealer has to ensure TEMSA guidelines for
vehicle. When presenting the new vehicle to the
customer, it is essential that, in addition to explain-
ing the features and controls of the vehicle, the
opportunity is taken to fully explain the warranty
terms and conditions. In particular the following
points should be covered:
• Introduce the owner to the Service Manager or
Service Receptionist in order to create point of
contact for service or warranty assistance.
• Ensure the customer fully understands what the
TEMSA warranties cover.
• Ensure that the owner is aware of the mainte-
nance requirements.
Dealers have to inform their Distributor the sold
date of all new TEMSA vehicles. For company or
demonstrator vehicles, the date should be the
date that the vehicle is taken into service. This
sold date must correspond with the Warranty Start
Date in the Memorandum of Registration. This in-
formation must be provided as soon as possible.
Warranty and Maintenance Manual
TEMSA TS 35
TEMSA
SOLD
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