What to do if Tensmate TENS+EMS unit is ON, but no sensation is felt from the pads?
If your Tensmate Massager is on but you feel nothing from the pads: * Ensure you are using 2 pads per lead and that they are close to each other (not on different limbs or too far apart). * Increase the intensity level. * Make sure all connections are secure, from the unit to the wires and from the wires to the pads.
How to fix Tensmate Massager when the unit is not turning on or cannot see anything on the screen?
If your Tensmate Massager isn't turning on or the screen is blank: * Make sure the unit has been fully charged. * Ensure the USB cable is firmly plugged into both the unit and the AC adapter, and that the adapter is plugged into the electrical socket. * To check the AC adapter, plug the USB cable from the unit into a computer.
What to do if Tensmate TENS+EMS adhesive electrode pads do not stick to skin?
If the adhesive electrode pads of your Tensmate Massager don't stick to the skin even after cleaning and moistening, you should replace them with a new set of adhesive gel pads.
Why does my skin feel a painful burning sensation during Tensmate Massager use?
If you feel a painful burning sensation or weakened stimulation during Tensmate Massager use, it might be because the adhesive gel pads aren't sticking well. Try applying a few drops of water to the adhesive surface of each pad and press them firmly onto your skin during application.
Why Tensmate TENS+EMS unit does not turn on or the screen is dim?
If your Tensmate Massager unit doesn't turn on or the screen is dim, it's likely because the battery is low. Recharge the battery to resolve this.
What to do if only 1 port on Tensmate Massager unit works?
If only one port on your Tensmate Massager unit is working, isolate the problem by trying another lead and set of pads that you know work in the troublesome port. This will help determine if the issue is with the port, the lead wire, or the pads.
General| Modes | TENS, EMS |
|---|---|
| Number of Channels | 2 |
| Portability | Portable |
| Usage | Pain relief, muscle stimulation |
| Type | TENS & EMS |
| Timer | Yes |
| Battery | Rechargeable |
| Electrode Pads | Included |
| Display | LCD |
Before operation, please read carefully this user's manual and be clear about the instructions.
Lists the items included in the package.
Identifies the main components of the TENSMATE unit.
Describes the control unit and its associated accessories.
Lists additional accessories that may enhance user experience.
Instructions for charging the device via wall outlet or computer USB.
Details device features and provides guidance on mode selection.
Step-by-step guide on operating the TENSMATE device.
Rules and recommendations for proper electrode application and use.
Advice on selecting, using, and caring for electrode pads.
Information on proper storage and the device's technical details.
Specifies conditions and applications for TENS and EMS therapy.
Highlights the advantages and positive aspects of using the TENSMATE.
Key principles for effective electrode placement and intensity.
Specific methods for applying the device to different body parts.
Application guidance for joint and limb pain relief.
Visual guide to electrode placement on various body parts.
Solutions for problems related to power, charging, and screen.
Troubleshooting for issues like no sensation or electrode adhesion.
Medical conditions that prohibit the use of this device.
Important safety warnings for device operation and use.
General precautions and warnings for safe device operation.
Additional precautions and potential adverse reactions from device use.
Details on warranty coverage, product registration, and service.
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