Keep your bike clean
Battery care
Regular cleaning is important for keeping your e-bike in top shape.
Preventing the accumulation of dirt will keep the moving parts
running smoothly and noise-free.
Give your e-bike a good cleaning every once in a while with soapy
water or clear water. The display and the motor are both waterproof.
If your e-bike is covered by mud, wait for it to dry, and then clean it
with a cleaning brush and soapy water.
If there is dust on the carbon belt, use clean water to rinse the belt’s
top and bottom, and wipe it dry.
We highly recommend you clean the e-bike after each 200km of
riding. If you plan to leave the e-bike idle for an extended time, please
clean it before doing so.
Proper storage and handling of the battery can greatly extend its
useful life.
Make sure to only use the charger provided by TENWAYS.
We recommend you charge the battery in a dry environment at a
temperature between 20°C-25°C.
The battery should not be over-charged or over-discharged. We
recommend a charge/discharge cycle between 10% and 90% state of
charge.
If you plan to leave the e-bike idle for an extended time, charge the
battery up to 50%-70% state of charge.
The battery needs a charge/discharge cycle at least once every 3
months.
Lithium-ion batteries are impacted by temperature, so do not worry if
performance drops on colder days. Your TENWAYS e-bike will regain
full performance once the days get warmer.
Maintenance
Do not use a water hose to clean the e-bike.
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