Tesla MODEL X 2021 - Page 286

As this alert is usually specific to external charging equipment and power sources, and it does
not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is
recommended that you:
• Try charging with dierent charge equipment / at dierent stations.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging
location, all of which can be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 164 for more details. Additional third-party charging stations may
also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights,
refer to the product's Owner's Manual at Charging & Adapter Product Guides. If using other
external charging equipment, refer to the manufacturer's provided documentation for
troubleshooting tips.
For more information on charging, see Charging Instructions on page 204.
(CP_a078)
Cable blocked - Charge port latch may be frozen
Try using Defrost Car button in Mobile App
The charge port latch cannot unlatch the charge cable, and cold ambient temperature is
detected.
To remove any strain on the cable, re-insert the charge cable fully into the charge port inlet. Try
again to unlatch the charge cable.
If the charge cable still cannot be removed, the charge port latch may be frozen.
Press the Defrost Car button in your Tesla Mobile App to defrost your vehicle for approximately
30 - 45 minutes. This should help thaw any ice on the charge port latch so the charge cable can
be removed.
NOTE: Be sure to use Defrost Car in your Mobile App to defrost your vehicle. Adjusting the
climate control settings in your vehicle's touchscreen will not be as
eective.
If the charge cable still cannot be removed, try the manual release cable in your vehicle’s trunk.
1. Make sure your vehicle is not actively charging.
◦ In your vehicle touchscreen, access the charging screen.
◦ If necessary, press Stop Charging.
2.
Open the rear trunk.
3. Pull the charge port release cable downwards to unlatch the charge cable.
◦ Note: The release cable is located on the left hand side of the rear trunk. It may be
recessed within a small opening of the trunk interior trim.
4. Pull the charge cable from the charge port.
For more information on charging, see Charging Instructions on page 204.
Troubleshooting Alerts
284 MODEL X Owner's Manual