Tesla MODEL X - Page 244

(CHG_f035)
Charging equipment
communication error
Try again or try dierent
equipment
Your vehicle is unable to charge because it cannot
communicate eectively with the external charging
equipment. It cannot sense a valid control pilot signal
coming from the charging equipment.
First, confirm the lack of eective communication is
caused by the external charging equipment rather than
an issue with your vehicle. This is usually the case.
Try charging the vehicle using dierent external
charging equipment (including charge cable, charging
station, or charging stall).
•
If the vehicle begins charging, the issue was likely
with the equipment.
•
If the vehicle still does not charge, the issue may be
with the vehicle.
If the issue is suspected to be with the vehicle, inspect
the charge port inlet and the charge cable connector
for any obstructions (use a
flashlight as necessary).
Debris, moisture, and/or foreign objects present in the
charge port inlet or the charge cable connector can
prevent the charge port from properly communicating
with the charging equipment.
It is recommended that any debris / foreign objects be
removed and any moisture be allowed to dry.
Afterward, try re-inserting the cable into the charge
port. Charging should now be possible.
As this alert is usually specific to external charging
equipment and power sources, and it does not typically
indicate an issue with your vehicle that can be resolved
by scheduling service, it is recommended that you:
•
Try charging with multiple, dierent types of
charging equipment.
•
Make sure any charge port inlet obstruction has
been removed.
You can also try charging your vehicle using a Tesla
Supercharger or Destination Charging location, all of
which can be located through the map on your vehicle's
touchscreen display. See Range Assurance on page
for more details. Additional third-party charging
stations may also be available in your area to help you
to pinpoint the issue.
Troubleshooting Alerts
242 MODEL X Owner's Manual