Tesla MODEL X - Page 266

(UMC_w004)
Unable to charge with Mobile
Connector
Voltage too high / Try a dierent
wall outlet
The vehicle cannot charge, or charging is interrupted,
because either the Mobile Connector:
•
Detects the wall outlet voltage is too high.
OR
• Detects an unexpected increase in supply voltage
from the wall outlet.
Try charging the vehicle with a dierent wall outlet.
If the vehicle starts to charge, the issue was likely with
the original wall outlet. It is recommended that you
contact an electrician to inspect the building wiring
connection to that outlet.
If the vehicle still does not charge when you try a
dierent wall outlet, try charging at a dierent location.
As this alert is usually specific to external charging
equipment and power sources, and it does not typically
indicate an issue with your vehicle that can be resolved
by scheduling service, it is recommended that you:
•
Try charging with dierent wall outlets.
•
Try charging with dierent charging equipment.
You can also try charging your vehicle using a Tesla
Supercharger or Destination Charging location, all of
which can be located through the map on your vehicle's
touchscreen display. See Range Assurance on page
for more details. Additional third-party charging
stations may also be available in your area to help you
to pinpoint the issue.
For more information on troubleshooting Mobile
Connector status lights and charging issues, refer to the
product's owner's manual.
(UMC_w005)
Unable to charge with Mobile
Connector
Voltage too low / Try a dierent
wall outlet
The vehicle cannot charge, or charging is interrupted,
because either the Mobile Connector:
•
Does not detect enough supply voltage from the
wall outlet.
Troubleshooting Alerts
264 MODEL X Owner's Manual