Powerwall 3 Owner's Manual & Safety Instructions
15
Backup Troubleshooting
•
If a brownout or blackout is experienced during backup operation, reduce the loads and check that the load
breakers have not opened.
•
If it is necessary to manually reconnect to the grid, Tesla Support may direct you to operate the manual
override switch on the Backup Gateway 2.
Component Name
1
Backup Gateway 2 manual override switch
2 Backup Gateway 2 circuit breaker (in most whole-home backup systems)
Technical Support
If you need further assistance, contact the Tesla Support team via the Contact Us page:
tesla.com/support/energy/more/additional-support/contact-us
Have the following information available when contacting Tesla:
•
Owner name
•
Best way for Tesla to contact you (name, phone number, email)
•
Powerwall 3 and Backup Gateway 2 serial numbers (see System Information on page 18)
•
Brief description of the issue
NOTE: See tesla.com/support/energy/powerwall/own/best-practices-during-power-outages for best
practices to extend the backup duration of your system during an outage.
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