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Technical Support
Frequently asked questions
1) Q: Can I use touch-enabled technology for my Digital Picture Frame?
A: The LCD screen does not support touch-enabled technology. Please use the buttons or
remote control to control the Digital Picture Frame.
2) Q: If I keep showing the same photo for a long time, will it damage the LCD screen?
A: No. The Digital Picture Frame can display the same photo continuously for a long time. But
it is recommended not to show the same picture continuously for more than 1 month.
3) Q: How do I store music files?
A: First, use a personal computer and popular audio editing software to convert your music to
MP3 format. The Digital Picture Frame will only play MP3 files so all Windows Media Player™
and/or iTunes™ files will have to be converted first. You can use a card reader or your digital
camera to transfer those files to your memory card.
4) Q: Does the Digital Picture Frame have built-in memory?
A: Yes. The Digital Picture Frame has 1 GB built-in memory to store your files.
5) Q: What is the maximum picture size?
A: The Digital Picture Frame is able to display pictures up to 12 Mega Pixels.
6) Q: What is the best picture resolution displayed on the screen?
A: The frame’s best resolution is 600x480.
7) Q: How come the Digital Picture Frame does not show some of my photos?
A: The Digital Picture Frame is designed to show photos following the same camera industry
standards format as digital cameras. This format is a JPEG format. Images, such as web
images, scanned images, or photos in RAW format, are not stored according to camera
industry standards and therefore cannot be displayed correctly on the Digital Picture Frame.
Please use your PC applications to convert such images into standard JPEG format before
viewing them on the Digital Picture Frame.
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