8
Thermann Owner’s Guide
Electric and Gas Storage Water Heaters
WARRANTY
• faulty power or gas supply;
• use of the water heater in a manner
contrary to this manual;
• alterations or repair of the water
heater other than by a suitably
qualified tradesperson;
• accidental damage or abuse.
If the water heater is installed in a
position that does not comply with the
installation instructions or statutory
requirements, then this warranty
does not cover major dismantling or
removal of cupboards, doors, walls or
special equipment and/or excessive
labour, at the determination of Dux, to
make the water heater accessible for
repair or replacement.
Where the water heater is located
outside the metropolitan area of a
capital city and is more than 100km
from a Dux oce or service agent,
the Owner will be responsible under
the warranty for paying the costs of
transporting the water heater and or
any component in the water heater to
and from an approved service agent
or Dux oce (including any insurance
associated with that transport),
or paying the travelling time of an
approved service agent to and from
the owners premises.
Commencement of Warranty:
The warranty period commences
from the date of installation of the
water heater. Where proof of the
date of installation is not available,
the warranty period commences
on the date of manufacture of the
water heater. This is shown on the
compliance plate on the outside of the
water heater.
The replacement of the water
heater, or a component of it, under
this warranty does not change the
warranty commencement date.
The original commencement date
continues to apply.
Consequential Losses:
Claims for damage to furniture,
carpets, walls, foundations or any
other consequential loss either directly
or indirectly due to defects of any
kind in the water heater will only be
met by Dux where the damage could
be considered reasonably foreseeable
and the water heater was installed
in accordance with the installation
instructions and all relevant statutory
requirements.
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