THERMOROSSI POPSTAR 6 User Manual (English)

Questions and Answers:

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Dwayne RamirezAug 8, 2025
Why are pellets not dropping into the brazier of my THERMOROSSI POPSTAR 6?
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  Tracy EvansAug 8, 2025
  Several issues can cause this. The pellet tank might be empty, so clean the brazier and refill the tank with pellets. A foreign object could be blocking the pellet screw feeder; in this case, cut off the power and remove the obstruction from the tank. Also, the smoke exhaust may be blocked, so inspect and clean it. A long gust of wind may have activated safety mode, so de-energize the appliance and then power it up again. Ensure that the door of the combustion chamber is closed. If the pellet feed motor is not working, it needs to be replaced. If the reset thermostat trips, wait for the appliance to cool down and then reset the thermostat after resolving the overtemperature problem.
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dyoungAug 12, 2025
What to do if my THERMOROSSI Stove accumulates pellets in the brazier while operating?
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  Tara WalshAug 12, 2025
  This issue may arise if the smoke exhaust is obstructed. Clean the brazier and inspect the smoke exhaust for blockages. Alternatively, the brazier itself might be very dirty, requiring cleaning. Also, ensure the combustion chamber door is tightly closed and the gasket is in good condition; replace the gasket if it's worn. Finally, the pellet quality could be poor, leading to excessive ash; in this case, clean the brazier and set the operating program to level 2. If the problem persists, switch to higher quality pellets.
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Melanie StricklandAug 16, 2025
Why is the glass covered in black soot on my THERMOROSSI POPSTAR 6 Stove?
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  Robert SanchezAug 16, 2025
  Black soot on the glass can be due to several reasons. The appliance may be accumulating pellets in the brazier; clean the brazier and set the operating program to level 2, and if that doesn't work, switch to better quality pellets. The appliance might be operating with frequent on-off cycles; try to ensure it runs for longer periods. Poor flue outlet draught can also cause this; have it checked and modified if necessary. Finally, poor quality pellets can be the culprit; clean the brazier, set operating program level 2, and if the issue remains, use better quality pellets.

THERMOROSSI POPSTAR 6 Specifications

General

Type	Pellet Stove
Heating power (max)	6 kW
Pellet consumption (min)	0.6 kg/h
Pellet consumption (max)	1.4 kg/h
Diameter of smoke outlet	80 mm
Width	460 mm
Fuel	Pellets
Material	Steel
Flue Diameter	80 mm
Heat Output	6 kW
Efficiency (max)	95.2 %