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Customer service
Ask you dealer for the THOMAS customer service centre in your area.
Please also provide the information on the nameplate of your THOMAS
FleckWasher.
To maintain the safety of the appliance, only have repairs, particularly
those on live components, performed by qualified electricians.
In the event of a malfunction, consult your specialist dealer or contact
the factory customer service directly.
Guarantee
Independently of the legal guarantee obligations of the dealer arising
from the sales contract, we - Robert Thomas Metall- und Elektrowerke
GmbH, Hellerstrasse 6, D - 57290 Neunkirchen - offer the following
guarantee on the appliance according to the conditions below:
1. The guarantee period is 24 months from the day of delivery
to the first end user. This period is limited to 12 months for
commercial use or equivalent operational demands. To pursue a
claim, proof of purchase must be submitted.
2. Within the guarantee period we will rectify all substantial, verifiable
functional inadequacies due to faulty design or material defects by
either repairing the defective parts or replacing them at our discretion;
the exchanged parts then become our property. The guarantee does
not extend to easily broken parts such as glass, plastic, lights. Defects
must be reported to us immediately upon detection within the
guarantee period. During the guarantee period, the cost of labour and
of spare parts needed to rectify the malfunctions will not be billed. In
the case of unwarranted claims against our customer service centre,
the costs incurred will be charged to the customer. Repair work at the
customer’s location or installation site can only be requested in the
case of large appliances. Other appliances must be sent to our nearest
customer service centre, authorised repair shop, or to the factory.
3. There is no guarantee obligation in the case of minor deviations
from product specifications which do not affect the value or
usability of the product caused by chemical or electro-chemical
effects, or by water, or damage generally resulting from abnor-
mal ambient conditions. In addition, no guarantee claims are
accepted for damage resulting from normal wear and tear, or
from non-observance of the user manual or inappropriate use.
4. Any claim under guarantee is also void if persons not authorised
by us undertake any modifications or repairs to the appliance.
5. Guarantee services neither extend nor renew the guarantee
period for the appliance or any installed replacement parts: the
guarantee period for installed replacement parts ends along with
the guarantee period for the entire appliance.
6. Additional or other claims, particularly those for compensation for
damage caused outside of the appliance – providing there is no
legally stipulated liability for this – are excluded.
We also offer you our customer service beyond the expiry of your
guarantee period. Please consult your dealer or contact our customer
service department directly.
Subject to technical modifications.
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