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USB Troubleshooting
2D. Uninstall the USB cable modem if neither A, B, or C is applicable
Uninstall the “USB cable modem” in accordance with the instructions outlined in Solution 1A,
Uninstall USB cable modem, on page 32.
Symptom 3:
Cable modem stops transferring data (passing traffic).
Cable modem was functioning properly and suddenly stopped transferring data (passing traffic).
Solution 3:
A) Check your cables — there might be a disconnected, bent, broken, or coiled cable.
B) Unplug the USB cable, and plug it back in while your computer is operational.
Symptom 4:
Windows response is sluggish once the USB cable is connected.
Windows response is sluggish following a computer reboot.
The hourglass stays up for several minutes.
A network error message is displayed as shown in the following figure below.
When a network connection first starts, Windows tries to get a network address, also known as
an “IP” address. This process is called DHCP (Dynamic Host Control Protocol), and it can take
several minutes to complete. On Windows 98 SE, an hourglass may appear and the system
response may be sluggish.
If the coaxial cable is not connected or the cable network is down, you may see a DHCP error as
shown in TS fig. 4.
16193030 IB 2/6/03, 10:12 PM39
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