THOMSON THVC214G - Troubleshooting and Repair

EN-25
The battery may not be able to charge if it is too discharged or if it is not used
for an extended period of time. In this case, contact our after-sales service.
Do not disassemble the product.
Repair
No.
Number of
high
frequency
beeps
Number of
low
frequency
beeps
Cause of failure
Solution
1 2 0
The main unit
leaves the
ground.
Put the main unit back on the floor
and press the Start button.
2 3 2
The dust container has
not been fitted
correctly.
Put the dust container
back into the product
and press the Start
button.
3 2 3
The water tank
has not been
correctly fitted.
Correctly place the water
tank on the main unit and
press the start button.
4 2 2
The wheels are
blocked.
Check whether the wheels are
clogged with other objects. If so,
remove the objects.
5 0 3
The roller brush is
not working
properly.
Check whether the roller brush
is clogged with other objects.
If so, remove the objects.
6 2 1
The side brushes are not
working properly.
Check if the side brushes are
clogged with other objects. If so,
remove the objects.
7 1 0
The front
bumper is stuck.
Check if the front bumper
can rebound.
8 1 1
The battery level is
below 20%.
The main unit automatically
activates the charging mode.
9 1 2
The main unit cannot
disengage.
Move the main unit to an open
space and press the Start button.