What to do if Thuraya SatSleeve doesn’t charge iPhone even when the backup battery switch is on?
If your Thuraya SatSleeve isn't charging your iPhone even with the backup battery switch on, the SatSleeve battery needs to have sufficient charge and be connected to a power socket.
Why are calls in satellite mode dropped on my Thuraya Wireless Router when there is an incoming GSM or 3G call?
The Thuraya Wireless Router App is designed to prioritize GSM or 3G calls. Therefore, if you receive a GSM or 3G call while you are on a satellite call, the satellite call will be dropped.
What to do if I am unable to hear ringtones on my Thuraya Wireless Router?
If you cannot hear ringtones on your Thuraya Wireless Router, check if the SatSleeve Hotspot application is active. If the application is not active, the device will vibrate to alert you of incoming calls or messages.
What to do if the Thuraya Wireless Router battery doesn’t charge?
If your Thuraya Wireless Router battery isn't charging, check that the charger is securely connected to the unit.
What to do if I am unable to make or receive calls on my Thuraya Wireless Router?
If you are unable to make or receive calls on your Thuraya Wireless Router, fully extend the antenna and check to ensure you have sufficient network coverage.
Why does my Thuraya Wireless Router show 'No Network'?
If your Thuraya Wireless Router indicates 'No Network', make sure there are no obstructions like tall buildings, trees, or mountains blocking the line of sight to the satellite.
What to do if Thuraya Wireless Router phone shows 'Emergency Only'?
If your Thuraya Wireless Router phone displays 'Emergency Only', ensure that your SIM card is clean, undamaged, and active. If you're using a non-Thuraya SIM card abroad, verify that roaming service is enabled.
What to do if I am unable to hear ringtones on my Thuraya Cell Phone Accessories?
If you cannot hear ringtones with your Thuraya Cell Phone Accessories, make sure you have run the SatSleeve application. If the app isn't active, you'll receive a vibration alert for incoming calls or messages instead of a ringtone.
Why are calls in satellite mode dropped on Thuraya Cell Phone Accessories when a GSM or 3G call is received?
The Thuraya SatSleeve is designed to prioritize GSM or 3G calls. If you are experiencing dropped satellite calls when a GSM or 3G call comes in, this is because the SatSleeve is designed to drop the satellite call in favor of the GSM or 3G call.
What to do if my Thuraya Marine GPS System shows 'No Network'?
If your Thuraya Marine GPS System displays 'No Network', make sure you are in an open area free from obstructions like tall buildings, trees, or mountains.
Enables calls and text messages in satellite mode when terrestrial network is unavailable.
Equipped with an emergency call button for predefined number calls, even without the smartphone docked.
Supported by a reliable network covering 160+ countries, ensuring call notifications with stowed antenna.
Step-by-step instructions for connecting the smartphone to the docking adaptor and main unit.
Procedure for powering on the device, including LED indicators and sound.
Guide to enabling Bluetooth on the smartphone and pairing with the SatSleeve.
Steps to enable satellite data on the SatSleeve and connect via Wi-Fi.
General| Satellite Network | Thuraya |
|---|---|
| Operating Temperature | -10°C to +55°C |
| Compatibility | iPhone and Android smartphones |
| Connectivity | Bluetooth |
| Humidity | 95% RH at 40°C |
| Languages Supported | English, Arabic, French, German, Italian, Spanish, Turkish, Russian, Portuguese, Chinese |
To Next Page
