Why are my calls dropped in satellite mode on my Thuraya SatSleeve Hotspot Marine GPS System?
The Thuraya App prioritizes GSM or 3G calls. If a GSM or 3G call comes in while you're on a satellite call, the satellite call will be disconnected.
How to fix Thuraya Marine GPS System when unable to make or receive calls?
If you're unable to make or receive calls on your Thuraya Marine GPS System, fully extend the antenna and ensure you have sufficient network coverage.
What to do if I cannot hear ringtones on my Thuraya Marine GPS System?
If you cannot hear ringtones on your Thuraya Marine GPS System, check if the SatSleeve Hotspot application is active. If the application is not active, you will receive a vibration alert for incoming calls or messages.
What to do if Thuraya SatSleeve Hotspot phone shows Emergency Only?
If your Thuraya Marine GPS System phone displays 'Emergency Only', verify that your SIM card is clean and undamaged, and that it is active. If you're using a non-Thuraya SIM card abroad, ensure roaming is enabled.
What to do if Thuraya Marine GPS System battery doesn’t charge?
If your Thuraya Marine GPS System battery isn’t charging, check that the charger is securely connected to the unit.
What to do if I cannot connect my Thuraya SatSleeve Hotspot to my smartphone?
If you cannot connect your Thuraya Marine GPS System to your smartphone, verify that the Wi-Fi password in the app matches the password on your phone.
Guide to download and install the Thuraya SatSleeve Hotspot App on your smartphone.
Instructions on how to correctly insert the SIM card into the satellite unit.
Steps to configure a specific phone number for SOS emergency calls.
General| Compatibility | iOS, Android |
|---|---|
| External Interfaces | Micro-USB |
| Network | Satellite: Thuraya |
| Humidity | 5% to 95% |
| Connectivity | Wi-Fi |
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