FAQ’s
Q. Camera is not powering on, there is no red light at the
front?
A. Ensure the Micro USB cable has been fully inserted into
Sophia. The red light will come on once the Micro USB cable is
fully inserted.
Q. I have not received my verification code?
A. You will have to check whether the mobile phone or email
address you have used has been entered correctly.
Q. Sophia is not scanning the QR code?
A. There is a plastic film on the lens that needs to be removed.
Simply remove this and then Sophia will be able to scan the
code.
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