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EN
Q: The tablet cannot establish a connection with the VCI dongle.
A:
Possible Cause
Poor contact of the VCI dongle.
The rmware is damaged.
•
Plug out the VCI dongle, and
then plug it in again.
•
Perform the VCI Bluetooth
pairing again.
Enter the settings and tap “Fix Connector
Firmware/System” to x the rmware.
Solution
Q: Can I use other chargers to charge the tablet?
A: No, please use the original charger provided by TOPDON.
Any damage and economic loss caused by using the improper battery charger will not be our
responsibility.
Q: How to save the battery power?
A: Please switch off the screen while the tablet is idle, or set a short standby time, or reduce the
brightness of the screen.
Q: Are there non-standard OBDII adapters in the box?
A: Yes.
Q: Communication error with vehicle ECU?
A: Please conrm the following cases:
•
Whether the diagnostic VCI dongle is correctly connected.
•
Whether the ignition switch is ON.
Or, send your vehicle’s year, make, model, and VIN data to us via the “Feedback” feature for
timely technical assistance.
Q: Failed to get access to the vehicle’s ECU system?
A: Please conrm the following cases:
•
Whether the system is available in the vehicle.
•
Whether the VCI dongle is correctly connected.
•
Whether the ignition switch is ON.
Q: The VCI dongle is missing.
A: Please contact the dealer or TOPDON after-sale service for timely support.
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