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Q: There is no power in the VCI dongle after connecting to the vehicle’s DLC port.
A:
Possible Cause
Poor contact of the VCI dongle.
Poor contact of vehicle’s DLC port.
Too low voltage of the vehicle battery.
Damage of the VCI dongle.
Plug out the VCI dongle, and then
plug it in again.
Plug out the VCI dongle, and then
plug it in again.
•
Recharge the vehicle battery.
•
Replace the vehicle battery if it
is damaged.
Contact TOPDON after-sales service to get
support.
Solution
Q: Software upgrade failed.
A:
Possible Cause
The equipment is not connected to the
Internet.
The user name or password is wrong.
Server problem.
Check its network connection.
Check the user name and password.
Server maintenance, please try again later.
Solution
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