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7.2.1 Check the external power voltage to see whether the tracker is disconnected from
external power.
7.2.2 Check whether the vehicle entered network blind area.
7.2.3 Check the balance of tracker SIM card.
7.2.4 If the connection lost happens on the last several days of the month, check
whether the network service is terminated by carrier because of exceeding the
max data usage volume.
7.3 Unable to locate
7.3.1 Is the top side (with TOP SIDE logo on) facing upwards without shielded by
metallic things during the installation?
7.3.2 Does the vehicle enter an area with no satellite coverage?
7.4 Location Drift
In an area with poor GNSS signal (like the areas with lots of high buildings), location drift
may happen. When move to open area, the drift will no longer exists.
7.5 No Command Reply
7.5.1 Check the command format. Make sure it’s correct.
7.5.2 Vehicle may be in network blind area.
7.5.3 Ensure the SIM card is properly inserted.
8. Warranty and Stock
The standard warranty period is 12 months starting from the date of purchasing. If the tracker
will be stored for a long time, please connect it to the external power and recharge the internal
battery (10 hours) every 3 months. It will be helpful to the internal battery life.
9. Optional Accessories List
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