Washroom Dispenser Service and Parts Manual
Tork Hand Towel Centerfeed Dispenser
93T Revision Date: 12-17-09
Troubleshooting
Problem: Towel not dispensing properly.
• Review the instructions in the Loading Instructions and Settings section to confirm the
paper is being properly loaded into the dispenser and the opening of the funnel is set at
the correct size. If the information in the sections does not correct the problem, contact
your SCA Sales Rep or the SCA Tissue Quality Coordinator to report the problem.
Problem: Any paper-related problem.
• Take note of the date code on the outside of the case of paper product. Then contact the
SCA Tissue Quality Coordinator and explain the problem.
Problem: Any other problem not stated above.
• Contact the SCA Tissue Quality Coordinator.
Contacting SCA
To contact the SCA Tissue Quality Coordinator, dial 1-866-722-6659 and press 6. If asked for
the date code on the dispenser, see instructions below.
Product Code Date Location: Open dispenser, take out any paper.
Look on back wall of dispenser for circles (like shown on the right)
molded into unit. The circle on the right shows an arrow pointing
to the month, with the year in the center of circle. The left circle
shows the day of month. Some dispensers may not have the day
circle, but should have the month and
ear circle.
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