User's Manual
TROUBLESHOOTING
9-18
DVD±RW drive (DVD Dual drive)
For more information, refer to Chapter 4, Operating Basics.
Problem Procedure
You cannot access Make sure the drive's drawer is securely closed.
a CD/DVD in the drive Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe
it with a clean cloth dipped in water or a neutral
cleaner. See the
Media care section in Chapter 4
for details on cleaning.
Some CD run The software or hardware configuration may be
correctly, but causing a problem. Make sure the hardware
others do not configuration matches your software's needs.
Check the CD/DVD's documentation.
Check the type of CD/DVD you are using. The
drive supports:
DVD-ROM: DVD-ROM, DVD-Video, DVD-R,
DVD-RW, DVD+R, DVD+RW
CD-ROM: CD-DA, CD-Text, Photo CD (single/
multi-session), CD-ROM Mode 1,
Mode 2, CD-ROM XA Mode 2
(Form1, Form2), Enhanced CD (CD-
EXTRA), CD-G (Audio CD only),
Addressing Method 2
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