6.TROUBLESHOOTING FOR NETWORK
CONNECTIONS
This chapter describes how to troubleshoot the problems on network connections.
Locating the Equipment in the Network............................................................................... 94
Cannot locate the equipment in the network ........................................................................................................94
Cannot locate the equipment with Local Discovery..............................................................................................96
Equipment does not respond to ping command...................................................................................................98
LDAP Search and Authentication Problems........................................................................ 99
Network shutdown occurs or touch panel disabled after LDAP search................................................................99
LDAP authentication takes a long time.................................................................................................................99
Printing Problems (Network Related)................................................................................. 100
SMB print in a Windows operating system environment ....................................................................................100
Raw TCP or LPR print in a Windows operating system environment ................................................................101
IPP print in a Windows operating system environment ......................................................................................101
Novell print in a NetWare environment...............................................................................................................102
Macintosh environment ......................................................................................................................................103
UNIX/Linux environment ....................................................................................................................................103
Network Fax (N/W-Fax) Driver Problems ........................................................................... 104
N/W-Fax Driver Installation Error Messages ......................................................................................................104
N/W-Fax Driver General Errors ..........................................................................................................................105
Client Software Authentication Problems.......................................................................... 106
Cannot log in using client software.....................................................................................................................106
Printing can be made even with incorrect user name and password .................................................................106
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