Toshiba e-STUDIO 306 - Troubleshooting Guide Manual

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MULTIFUNCTIONAL DIGITAL SYSTEMS

Troubleshooting Guide

Table of Contents

Default Chapter1
- Troubleshooting Guide1
Preface3
- Table of Contents5
- Contents5
Chapter 1 Troubleshooting for the Hardware9
When this Screen Is Displayed11
Messages Displayed on the Touch Panel13
Clearing a Paper Misfeed16
- Locating a Paper Misfeed16
- Clearing a Paper Misfeed17
- Paper Misfeed in the Reversing Automatic Document Feeder (Optional) (Lower)18
- Paper Misfeed in the Reversing Automatic Document Feeder (Optional) (Upper)19
- Paper Misfeed in the Drawer Feeding Portion20
- Paper Misfeed in the Large Capacity Feeder (Optional)21
- Paper Misfeed in the Paper Feed Pedestal (Optional)21
- Paper Misfeed in the Drawers22
- Paper Misfeed in the Drawer of the Large Capacity Feeder (Optional)23
- Paper Misfeed in the Bypass Tray23
- Paper Misfeed in the Automatic Duplexing Unit24
- Paper Misfeed on the Paper Transport Path25
- Paper Misfeed in the Fuser Unit26
- Paper Misfeed in the Job Separator and the Offset Tray (both Optional)29
- Paper Misfeed in the Bridge Kit (Optional)30
- Paper Misfeed in the Finisher MJ-1101 and the Hole Punch Unit MJ-6103 (both Optional)31
- Paper Misfeed in the Saddle Stitch Finisher MJ-1106 and the Hole Punch Unit MJ-6103 (both Optional)35
- Paper Misfeed in the Saddle Stitch Unit of the Saddle Stitch Finisher MJ-1106 (Optional)38
- Paper Misfeed in the Inner Finisher MJ-1032 and the Hole Punch Unit MJ-6007 (both Optional)42
- Paper Misfeed in the Saddle Stitch Finisher MJ-1033 and the Hole Punch Unit MJ-6008 (both Optional)45
- Paper Misfeed in the Saddle Stitch Unit of the Saddle Stitch Finisher MJ-1033 (Optional)47
- Clearing Paper Misfeeds Caused by a Wrong Paper Size Setting48
- Misfeed When Printing from the Fax52
Clearing a Staple Jam54
- Staple Jam in the Finisher54
- Staple Jam in the Saddle Stitch Unit60
Replacing a Toner Cartridge63
- Replacing a "Near Empty" Toner Cartridge68
Refilling with Staples70
- Refilling Finisher Staples70
- Refilling Saddle Stitch Unit Staples74
Cleaning the Charger78
Cleaning the Hole Punch Dust bin79
- Hole Punch Unit MJ-610379
- Hole Punch Unit MJ-600779
- Hole Punch Unit MJ-600881
Removal and Installation of the Exit Support Tray82
Chapter 2 TROUBLESHOOTING for COPYING83
Copying Problems84
Chapter 3 Troubleshooting for Printing87
Print Job Problems88
- Clearing Print Job Errors88
- Cannot Remember the Document Password for a Private Print Job89
- Printing a Document Including Many Graphics Takes Time89
Printer Driver Problems90
- Cannot Print (Port Setting Problems)90
- Cannot Print (SNMP Community Name Problems)90
- Command Line Options Not Processed90
- Retrieval of Printer Configuration Failed91
- Cannot Change Settings on the [Device Settings] Tab91
Network Connection Problems92
- Cannot Print with the Equipment (Network Connection Problems)92
- Cannot Print with SMB Print92
- Cannot Print Properly with Appletalk Print92
Client Problems93
- Checking the Client Status93
Hardware Problems94
- Print Jobs Not Output94
Chapter 4 Troubleshooting for Scanning95
Scanning Problems96
- Cannot E-Mail My Scans96
- Cannot Find the Data Saved in the Shared Folder96
- Cannot Perform Scanning from a PC with Office 201396
Chapter 5 Troubleshooting for E-Filing97
E-Filing Web Utility Problems98
- E-Filing Web Utility Terminates the Session98
- Numerous Sub Windows Repeatedly Appear98
- Displaying the Items in the Contents Frame Takes a Long Time98
- Error Messages99
Chapter 6 TROUBLESHOOTING for NETWORK CONNECTIONS102
Locating the Equipment in the Network102
- Cannot Locate the Equipment in the Network102
- Cannot Locate the Equipment with Local Discovery103
- Equipment Does Not Respond to Ping Command104
LDAP Search and Authentication Problems105
- Network Shutdown Occurs or Touch Panel Disabled after LDAP Search105
- LDAP Authentication Takes a Long Time105
Printing Problems (Network Related)106
- SMB Print in a Windows Operating System Environment106
- Raw TCP or LPR Print in a Windows Operating System Environment106
- IPP Print in a Windows Operating System Environment107
- Novell Print in a Netware Environment107
- Macintosh Environment108
- Unix/Linux Environment108
Network Fax (N/W-Fax) Driver Problems109
- N/W-Fax Driver Installation Error Messages109
- N/W-Fax Driver General Errors110
- Fax Transmission Cannot be Performed with a Cover Sheet111
Client Software Authentication Problems112
- Cannot Log in Using Client Software112
Chapter 7 CHECKING the EQUIPMENT STATUS with Topaccess114
Hardware Status Icons on Topaccess [Device] Tab114
Error Messages116
Error Codes118
- Error Codes on Print Jobs118
- Error Codes on Transmission and Reception119
- Error Codes on Scan Jobs121
Chapter 8 WHEN SOMETHING IS WRONG with the EQUIPMENT128
When You Think Something Is Wrong with the Equipment128
- General Operations128
- Originals and Paper129
Regular Maintenance130
Index131

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