10.QUESTIONS FOR ERROR CODES
Questions for Error Codes 71
QUESTIONS FOR ERROR CODES
3A20 Email process error Ask the sender to resend the e-mail.
3A30 Partial Email timeout error Ask the sender to resend the e-mail or change the Partial
Wait time setting.
3A40 Invalid partial Email received Ask the sender to resend the partial e-mail in the RFC2046
format.
3A50 Internal storage device full error Ask the sender to resend the e-mail by separating it into
several e-mails. If this error occurs due to running out of
paper and too many waiting jobs being stored in the
internal storage device, add paper to activate the other
jobs.
3A70 Interrupt partial Email reception Ask your administrator to enable the Enable Partial Email
setting. Then ask the sender to resend the e-mail.
3A80 Partial Email disabled Ask your administrator to enable the Enable Partial Email
setting. Then ask the sender to resend the e-mail.
3B10 Email format error Ask the sender to resend the e-mail.
3B20 Content-Type error Ask the sender to resend the e-mail with any of the
following conditions.
By attaching only a TIFF-FX format file
By attaching a PDF, JPEG or XPS format file (multiple
files attachment allowed)
By attaching a file whose format is supported by the
equipment
3B40 Email decode error Ask the sender to resend the e-mail.
3C10, 3C13 TIFF analysis error Ask the sender to resend the e-mail with attached files that
are TIFF format.
3C20 TIFF compression error Ask the sender to resend the e-mail with attached TIFF files
in the MH, MR, MMR or JBIG compression.
3C30 TIFF resolution error Ask the sender to resend the e-mail with attached TIFF files
whose resolution is either 200 x 100, 200 x 200, 200 x 400,
300 x 300 or 400 x 400 dpi.
3C40 TIFF paper size error Ask the sender to resend the e-mail with attached TIFF files
that can be printed on paper available for this equipment.
3C50 Offramp transmission error Ask the sender to specify the correct fax numbers and
resend the e-mail.
3C60 Offramp security error Check that the specified fax numbers are registered in the
address book of the equipment. If not, register the fax
numbers in the address book and ask the sender to resend
the e-mail with the correct fax numbers.
3C70 Power failure Check that the job is recovered or not. If not, ask the
sender to resend the e-mail.
3C90 Offramp Fax transmission disable error Enable the Fax Send function.
3D10 Destination address error Check that the DNS and mail server settings are specified
correctly. If they are, ask the sender to confirm that the
destination address is correct.
3D20 Exceeding maximum offramp
destinations
Ask the sender to specify up to 40 destinations for one
offramp gateway job.
Error code Description Corrective action
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